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Business

Chapter 2 - Consumer Conflict

TermDefinition
Conflict Dispute between retailers and consumers about faulty goods or unfair services
Caveat Emptor Let the buyer beware
Negotiation Barging with the retailer to solve the conflict
Legislative This means that you try to solve the conflict by referring to the laws of Ireland or by using a legal organisation
Sale of goods and supply of services act 1980 Your rights as a consumer have a number of rights under this law
Goods should be of merchantable quality This means goods should be of acceptable quality considering what is said about them, what there supposed to do, the price and how long is should last
Goods should be as described This means the goods must be exactly as it was portrayed on the packing
Good Something that is tangible it can be seen, usually consumed immediately eg. food, furniture
Service Something that is done for you by person or machine
Conflict Is a dispute between the consumer and the retailer
Consumer Protection Act 2007 Main function was to established the national consumer agency. This law deals with unfair business to consumer commercial practices
Unfair Commercial practices This law bans unfair commercial practices
Misleading practices A commercial practice is misleading if it contains false information
Aggressive commercial practices A commercial practices is aggressive if the business harasses the consumer or puts him under unfair pressure
Prohibited Practices Making unsupported or untrue claims
National consumer agency Set up by Irish government its jobs is to inform consumers on their rights
Created by: Liamobrien
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