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The Consumer
| Term | Definition |
|---|---|
| Consumer | A consumer is a person who buys goods or services for personal use or their own consumption. |
| Contract | A contract is binding agreement,between two or more parties which can be enforced by law. |
| False Economie | A situation, where are purchase appears cheaper turns out in the long run to be more expensive. |
| Brand | The term brands refurs to different makes of a particular product Etc)Cadburys and Nestle. |
| Cavedt Emptor | (Let the buyer beware)means that a consumer had to look out for themselves because there is nobody else to look out for them. |
| Credit Note | Is a document made out to the consumer for the value of the goods returned it allows them to purchase other goods from the shop equal in value goods returned. |
| Guarantee | A promise from a manufacture to offer a refund or a replacement to consumers who have purchased faulty goods. |
| Warrantee | Is an additional promise by a manufacture or seller to repair damaged goods within a started period of time. |
| Trade Association | Is an organisation that represents all the firms that sell a particular good. EG: Car dealers |
| Merchantable Quality | This means that goods should be of reasonable quality considering what was said about them. What they are supposed to do the price paid and how long they should last. |
| Fit for Propose | This means goods should be fit for propose (EG: Microwave should heat food.) |
| Be as Described | If a waterproof jackets are not meant to be waterproof should not let water in. |
| Remedies | The Three Remedies are Replace,Refund,Repair. |
| Ombudsman | Is a representive of the people. The Ombudsman will investigate complaints by members of the republic who have a problem with certain organisations. |
| False Advertisement | This is information contained in a ad that is false + confusion misleading and can cause confusion. |
| Small Claims Court | Takes place in your local court. It cost £25 You could get up to 2000 euro and you don't need a solicitor. |
| NCA | Investigate complaints from consumers about misleading advertisement provide info to consumer about their rights. |
| The consumer association of Ireland | The consumer association of Ireland was set up to protect consumers, to help them understand their rights, help the government plan new consumer choices. |
| Barcode | A barcode is a small rectangle containing black and white lines and figures found on products. Name Price. |
| Receipt | Is written proof to the consumer that they have purchased and paid for good or a service. Eg:(You will see the name of the shop and the date on the receipt.) |
| Non-Refundable Deposit | Means the consumer will not receive the money back from the business if he/she cancels booking changes mind about product. |
Created by:
CSPOLLEN14
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