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business chapter 6


what is a consumer is a person,organisation or business that buys goods and services
what is a good consumer is someone who shops around and looks for goods that are good value and good quality
what is a brand name is identiy of a particular product
choosing a brand a consumer must look at the prices of different brands and the quality of each brand
what is false economy is buying something less than or seems to be better value but turns out to be more expensive in the long run
Caveat Emptor means buyer beware
explain the Sale of Goods and Supply of Services Act 1980 has to be Merchantable Quality. Fit for their purpose .e.g. rain jacket Correspond to sample. Suppliers of services must be qualified.
what are the three R's Refund, Replacement and Repair
what is a credit note a voucher from the shop/retailer to the consumer for the value of the goods returned
when is a consumer not entitled to redress for the following if their goods are not returned in a particular period of time. if they chsnge their minds. if they caused the fault. if the fault was pointed out to them before they bought the item
what is a guarantee is a promise from a manufacture to offer a refund or replacement to comsumers who have purchased faulty goods
what is a warranty is an additional promise by a manufacture to the seller to repair damaged goods within a stated period of time
consumer protection act 2007 protects the consumer against false or misleading claims about goods or services
What is a barcode is a small rectangle shape containing black and white lines with numbers on the back of a product
what is a receipt is written proof that a consumer has purchased and paid for a good or serviecs
what does it mean by 'below cost selling' when some shops sell goods very cheap-below their cost price-to attract people into their shops to help increase sales
what does the symbol Q stand for Q mark means high quality
Created by: nicolehealy



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