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Chapter 6
Intro to Business
| Question | Answer |
|---|---|
| Which of the following is the primary management function on which all the others depend? | Planning |
| Which of the following is not one of the three main roles that managers serve? | Philosophical |
| Which of the following best describes the environmental that positive organizational cultures create? | Encourages employees to make ethical decisions for the good of the company and its customers. |
| Which of the following typically comes first in the planning process? | Vision |
| Which of the following does not appear in a mission statement? | An employment contract for key employees |
| Studies indicate that leaders who possess a high emotional quotient (EQ) are more effective. According to the definition, which of the following is not a quality exhibited by managers with a high emotional quotient? | Autocratic Skills |
| What is the main advantage of the autocratic style of management? | The autocratic manager can “get the job done” especially in a crisis. |
| Which of the following is the managerial function that involves arranging resources to carry out a firm’s plans? | Leading |
| Which of the following is not an advantage of mentoring? | The less-experienced worker can gain automatic raises and quicker promotions. |
| Which of the following is a successful strategy for business leaders to manage change? | Building trust with employees before the change is necessary. |
| True or False? A controller, a marketing manager, and a sales manager are all considered first-line managers. | False |
| True or False? Companies can be successful only by developing and selling unique, popular items. | False |
| True or False? The best leaders adapt their leadership styles to match the requirements of the situation. | True |
| True or False? Managers who use “coaching” behaviour encourages their workers to find their own solutions. | True |
| True or False? A company using a differentiation strategy distinguishes its products from the competitors based on the level of service, product image, unique product features, or new technologies provided by its company. | True |
| _______________ plans outline a firm’s long-range (2 to 5 years) goals and set a course of action for the firm to pursue. | Strategic. |
| Managers perform ceremonial obligations;provide leadership;build a networks w/ bosses, peers, and employees;& act as a liaison to groups and individuals both inside and outside the company.In performing these functions managers execute their _____ roles. | Interpersonal. |
| _______________ forecasts are typically based on historical data or tests and involve complex statistical calculations. | Quantitative |
| Managers who can reshape the destines of their organization by inspiring employees to rise above self-interest and create new levels of success for the company as a whole are referred to as _______________ leaders. | Transformational |
| _______________ refers to the set of shared values and norms that support the management system and that guide management and employee behaviour | Corporate Culture |
| _______________ is a comprehensive strategic management approach that builds quality into every organizational process as a way of improving customer satisfaction. | Total quality management (TQM) |
| _______________ leadership involves adaptation; it is based on the readiness of employees and the situation. | Contingency. |
| _______________ involves comparing key functions against the same functions in business recognized to be world class. | Benchmarking |
| The _______________ includes setting standards, measuring performance, comparing results and adjusting if necessary. | Control cycle |
| A manager that has the ability to understand the relationship of the parts to the whole possesses good _______________ skills. | Conceptual. |
Created by:
nicholehowson
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