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T-Rex Nomad -General

T-Rex Orlando Nomad Introductory knowledge and information

QuestionAnswer
Greeter Responsibilities 1. Thanking and inviting guests to return 2. Open doors for guests 3. Park wheelchairs, strollers etc.
Nomad Core Responsibilities 1. Create great first and last impression with guests 2. Constantly smiling and making eye contact 3. Anticipating Guest needs 3. Knowing table numbers 4. Answering guest questio
Rock Dino Lead Responsibilities 1. Taking Expedition names and party sizes 2. Confirm guest understands the seating process 3. Paging and directing guests 4. Receiving guests with reservations
Base Dino Lead Responsibilities 1. Assigning tables 2. Coordinating the seating of large expeditions 3. Setting the pace for the seating of the dining room 4. Announcing available seating at the Shark Bar
Seater Responsibilities 1. Seat Guests 2. Menu Run (Retrieving menus from the menu boxes) 3. Checking, cleaning and stocking the restrooms
Floater Responsibilities 1. Calling open table numbers to the lead 2. Assist in seating 3. Ensure correct numbeer of settings, chairs, highchairs and boosters are at the table. 4. Communicating with GA's regarding table priority
Selling the wait means what? Offering the guest to visit one of the retail zones (Paleo Zone, Dino Store, Build-A-Dino) with the kids or to go get a drink from the Shark Bar while they wait.
What is the 3, 3, 3 Rule? (1) No more than 3 expeditions called at once (2) No more than 3 Expeditions at the Dino Stand waiting to be seated (3) No more than 3 minutes waiting to be seated at the Dino Stand
A half booth half chair table is called a what? Banquet
Seating procedures (4 parts) 1. Introduce yourself as the expeditions nomad 2. Inform the expedition of the Meteor Shower 3. Point out the location of the bathroom to the expedition 4. Pull out at least one chair upon arriving at the table.
Created by: slash20001
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