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AT Management Chp 2

Chapter 2 Management key terms

Vision Statement Short statement describing the ideal form you aspire your organization to be
Mission Statement Written expression of an organization's philosophy, purposes, and characteristics
Planning Type of decision-making process where a course of action is determined to bring about the future state of affairs
Strategic Planning A type of planning involving self examination to bring about improvement
Accreditation Formal recognition provided to an organization indicating that it meets certain standards
JCAHO Joint Commission on Accreditation of Healthcare Organization (oldest and largest helath care standards organization)
CARF Commission on Accreditation of Rehabilitation Facilities (non profit agency that sets quality standards for rehab facilities
Forecast Prediction of future conditions based on statistics and indicators that described the past and present of the program
WOTS UP analysis Data collection and appraisal technique designed to determine an organization's strengths, weaknesses, opportunities and threats in order to facilitate planning
Operational plan Plan that defines group activities in the short term
Policy Plan that expresses an organization's behavior relative to a specific group function
Process Collection of steps that direct important tasks of the organization
Procedure Type of operational plan that gives directions to members of the group to follow
Practice Action that takes place due to administrative problems
PERT Program evaluation and review technique (method of graphically depicting the time line for the relationships formed of different stages of a program)
Gannt chart Graphic planning and control technique that maps discrete tasks on a calendar
Agreement-trust matrix A model that identifies and types the most important people in developing support for a plan
Allies People who exhibit a high level of support for a plan
Opponents People who support a particular program but argue against a plan related to that program
Bedfellows People who exhibit support for a particular plan but have a history of being untrustworthy
Adversaries People who are unsupportive of both the program and a particular plan regarding the program
Proceedings Book containing the abstracts or outlines of each speaker's presentation
Program evaluation Systematic and comprehensive assessment of the worth of a particular program
Internal audit chart Patient records review technique performed by the staff for quality assurance
External audit chart Patient records review technique, performed by accreditation agency to ensure minimum standards are being met
Carrier Charge based providers contracted by the government to review Medicare claims made by doctors or other health care providers
Intermediary Cost-based providers contracted by the government to review Medicare claims made by hospitals
Summative evaluation Assessment designed primarily to describe the effectiveness or accomplishments of a program
Formative evaluation Assessment designed primarily for improvement of a program
External evaluators Experts not affiliated with an organization who are retained to assess the various programs within the organization
Goals General statements of program intent
Objectives Specific statements of how a program intends to accomplish a particular goal
Criteria Quantifiable measures used to determine whether a particular objective has been accomplished
Outcomes assessment Evaluation method used in health care that seeks objective evidence that the care provided by the athletic trainer enhanced a patient's functional ability
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