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MGMT 305 Exam 1
| Question | Answer |
|---|---|
| Management | The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals effectively and efficiently. |
| Organizations | Collections of people who work together and coordinate their actions to achieve a wide variety of goals. |
| Managers | 1. The people responsible for supervising the use of an organization's resources to meet its goals. 2. Resources include people, skills, know-how, machinery, raw materials, computers and IT, and financial capital. |
| Organizational performance | A measure of how effectively and efficiently managers use organizational resources to satisfy customers and achieve goals. |
| Efficiency | A measure of how well or productively resources are used to achieve a goal. |
| Effectiveness | A measure of the appropriateness of the goals an organization is pursuing and the degree to which they are achieved. |
| Planning | Process of identifying and selecting appropriate goals and courses of action. |
| Organizing | Structuring working relationships in a way that allows organizational members to interact and cooperate to achieve organizational goals. |
| Leading | Articulating a clear vision and energizing and enabling organizational members the part they play in attaining organizational goals. |
| Controlling | Evaluating how well an organization is achieving its goals and taking action to maintain or improve performance. |
| First line managers | Responsible for the daily supervision of non-managerial employees. |
| Middle managers | Supervise first line managers and is responsible for finding the best way to use resources to achieve organizational goals. |
| Top managers | Establish organizational goals, decide how departments should interact, and monitor the performance of middle managers. |
| Conceptual skills | The ability to analyze and diagnose a situation and distinguish between cause and effect. |
| Human skills | The ability to understand, alter, lead, and control the behavior of other individuals and groups. |
| Technical skills | The specific knowledge and techniques required to perform an organizational role. |
| Competitive advantage | Ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than they do. |
| Leadership | The process by which a person exerts influence over other people and inspires, motivates and directs their activities to help achieve group or organizational goals. |
| Personal leadership style | The specific ways in which a manager chooses to influence others shapes the way that manager approaches the other tasks of management. |
| Legitimate power | The authority that a manager has by virtue of his or her position in an organizational hierarchy. |
Created by:
johnporter
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