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Unit 3

Management Process that involves a manager working with people and using other resources such as money and equipment to achieve goals.
characterisitcs of managers Decisive, initiative, good with people, hard worker, flexible, charismatic
Managing Activities Planning, organising, controlling
Management SKills leading, motivating, communicating
Leadership It is the ability to direct people, give them instructions and make them follow and obey you.
Autocratic Leadership manager makes all the decisions without consulting employees
Democratic Leadership Manager involves employees when making decisions
Laissez Faire Leadership The manager does not interfere with how employees do their work.
Delegation This is when a manager gives some of their work to an employee to do for them.
Motivation This involves the manager energising employees and providing them with incentives so that they will cooperate and work harder
Motivation Theories Mc Gregor Theory X and Y Maslow - Hierachy of Need
Communication This involves transferring information from one person to another.
Types of Communicaiton Internal and External
Internal Communication Internal communicaiton can be upward, downward or horizontal. it is between two or more parties inside the same business.
Examples of Internal Communication Notice Board, Internal Phone, suggestion box, memo, pager, intercom
External Communication This is between a business and other people outside the business
Examples of External Communication Telephone, E mail, Letter, Video COnferencing, Press Conferencing
Written Communicaiton Letter, Fax, E-mail, Reports The written word
Oral Communicaiton The Spoken word - Face to face conversations, Intercom, telephone, Meeting
Visual Communicaiton Pictures symbols, diagrams and maps. Exampls, Bar charts, Pie Charts, Line Graph
Barriers to Effective Communicaiton Language, Prejudice, Information overload, Poor listening skills, trust, Timing
Created by: se100