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PEN GEN AV TERMS

Airline Terminilogy

TermDefinition
ADHERE To follow closely or to follow without deviation
ADULT A customer who has reached their thirteenth birthday
AFT The rear; toward the tail section of the aircraft
AGENT A person who assists customers on the ground with company related business (reservations, gate and ground).
AIRCRAFT TAIL NUMBER An identification number painted on the tail section of the aircraft.
ABLE-BODIED PERSON (ABP) A passenger (not a crewmember) who assists in evacuating an aircraft.
AIRCRAFT LEFT Determined by facing forward in the cabin looking forward, toward the pilots. The left side is aircraft left.
AIRCRAFT RIGHT Determined by facing forward in the cabin looking forward, toward the pilots. The right side is aircraft right.
ALTITUDE The height above sea level measured in feet.
ANNUNCIATOR PANEL Bank of colored lights that work in conjunction with the aircraft call chime system
ARM To turn on or prepare equipment for use.
ASCENT The action of an airplane climbing
BIDDING The procedure that crewmembers are awarded monthly and vacation schedules
BLOCK TIME The time the chocks are pulled from beneath the aircraft wheels prior to taxi until the chocks are replaced upon completion of the flight
BOARDING PASS Issued to customers prior to boarding, showing date, destination and flight number. Each customer must show a boarding pass before he/she can board an aircraft.
BRIEFING The instructions concerning procedures and particulars.
BULKHEAD The partition or wall separating various compartments in an aircraft.
BUMP The removal of a customer, normally non-revenue, from a flight for weight/balance considerations or because the flight is full.
BUY ON BOARD (BOB) Buy on Board sales. Includes food items and hard alcohol. Available for purchase using credit/debit cards only. Important source of additional revenue.
CABIN The section of the aircraft for customer seating
CABIN ALTITUDE The simulated altitude (pressurized) maintained in the cabin of an aircraft
CAPTAIN (CA) The pilot responsible for the entire aircraft including crew and customers. Occupies left seat.
CAROUSEL A moving circular platform from which customers may claim checked luggage
CARRY-OUT CART Covered cart, with the logo “Ala Carte” printed on the canopy, in which customers can leave carry-on bags before boarding the aircraft and pick them up immediately after exiting the aircraft.
CHECK RIDE - FAA An evaluation given to a crewmember by a qualified FAA official, or other designated person.
CHECK RIDE - Horizon Air An evaluation on board the aircraft given by an Inflight Training and Compliance Specialist or other members of the training department. The evaluation involves ensuring the Flight Attendant meets all safety-related and company-related standards.
CENTER OF GRAVITY (CG) The center of gravity of the aircraft depending on weight and balance of the loads.
CHECKLIST A procedure used by crewmembers to accomplish a check of aircraft equipment
CHILD A customer who is at least two years of age, but has not reached their thirteenth birthday.
CIRCUIT BREAKER A current-limiting device (a fuse) that can be reset. A system used in electrical circuits to prevent the system from overloading
CLEARANCE ATC approval given for an airplane to fly the specified route in the flight plan.
COMAIL Company mail usually shipped on company aircraft
CONCOURSE A large hallway which leads to the area where aircraft are parked for customer boarding
CREWMEMBER A qualified individual assigned by an air carrier for the performing of duties on an airplane.
CREW SCHEDULING The department that handles scheduling of all crews
CRITICAL PHASE OF FLIGHT All ground operations involving taxi, takeoff, landing and all other flight operations conducted below 10,000 feet.
CRUISING ALTITUDE The height at which an aircraft flies for the majority of flight after ascent and before descent
DEADHEAD (DH) The transportation of crewmembers from one point to another to position for a trip or return to home base.
DECOMPRESSION When the cabin pressurization system has failed and the atmosphere inside the aircraft equals the air outside the aircraft.
DE-ICE Removing ice from the wings with warm air from the engines, by inflation of "boots" on the leading edge of aircraft surfaces, or by chemical means on the ground.
DELAY Occurs when a flight operates behind schedule
FERRY FLIGHT A flight with no customers or cargo on board which is made to position an aircraft for a flight or to get it to its home base.
FLIGHT ATTENDANT (FA) A qualified individual assigned by the company to perform all duties required by the FAA in the cabin of the aircraft.
DEMONSTRATION (DEMO) Showing customers the usage of various types of emergency equipment and/or exit locations
DESCENT The movement of an aircraft from a higher to a lower altitude.
DIRECT FLIGHT A flight, regardless of the number of intermediate stops, which normally does not require transfer to another aircraft
DISPATCH (DISP) Licensed operators who have the responsibility of scheduling and monitoring all aircraft.
DITCHING Term used for a water landing and evacuation of an aircraft.
FIRST OFFICER (FO) A pilot who occupies the right seat.
DIVERT/DIVERSION Term used when an aircraft lands at an alternate airport.
DOMICILE An airline crew base
DON To put on
FLIGHT CREW MEMBER FAA term used for pilots
DRAFT Mandatory assignment of a Flight Attendant to duty on a day off.
DUTY TIME The time a Flight Attendant is on duty. Duty time begins one hour prior to scheduled departure time of the first flight of a flying sequence and extends to 15 minutes after the termination of the last flight of a flying sequence.
EGRESS To go out or exit
EVACUATION The emergency movement of customers from the aircraft using all available exits.
FLIGHTDECK (COCKPIT) The area from which the aircraft is flown.
FLIGHT SCHEDULE Computerized timetable located on the www.alaskaair.com website listing all AS flights.
FOREWARD (FWD) Toward the front of the aircraft.
FUSELAGE The main structure or central section of an airplane that houses the crew, customers, etc.
GALLEY The area used for food storage and service preparation.
GATE A holding area where customers wait prior to boarding the aircraft.
GEAR The landing gear
HOLDING A predetermined maneuver that keeps an aircraft within specific air space while waiting to descend
HUBS The connecting terminals that are served by commuter and major airlines
INITIAL OPERATING EXPERIENCE (IOE) The time a Flight Attendant trainee will fly under the supervision of an Inflight Trainer
GOLDSTREAK Counter to counter, small package service provided by Alaska Air.
HANGAR A building where airplanes are sheltered during maintenance work.
HEADWIND A wind blowing in such a direction that the principle effect is to reduce the ground speed of an airplane in flight.
INBOARD Nearest to the aisle
INCOMING CREW The crew coming in from a flight
INFANT A customer under two years of age
INFLIGHT INSTRUCTOR A Flight Attendant that performs initial, recurrent, and other ground school instruction. Like an Inflight Trainer, they also provide guidance and coaching to all Flight Attendants.
INFLIGHT READ FILE (IRF) Contains items that do not have a direct operational impact. IRF’s are not mandatory, but are encouraged to be read at the Flight Attendants leisure. Some examples include hotel changes and bidding `information.
INFLIGHT TRAINER A Flight Attendant that performs the IOE training of a new-hire Flight Attendant. They also provide guidance and coaching to all Flight Attendants
INFLIGHT TRAINING AND COMPLIANCE SPECIALIST A full time specialist that performs classroom COMPLIANCE SPECIALIST instruction and training support for Flight Attendants. They also provide guidance and coaching to all Flight Attendants through check rides.
INOPERATIVE (INOP) Not operating, not working
INTERMEDIATE STOP A stop at a city between the originating and termination points of a flight
INTERPHONE The phone used to speak to the flightdeck or Flight Attendants on the aircraft
INSTANT TRAVEL MACHINE (ITM) A kiosk that allows customers and crewmembers to check in for a flight without assistance from a gate agent.
JUMPSEAT (JS) A collapsible seat designated for crewmembers or authorized observers.
LAYOVER Crew rest break between flight assignments usually at an out station.
LEG A flight segment from point A to point B. One takeoff and landing.
LOGO A company insignia or emblem
MAIN CABIN DOOR (MCD) The aircraft door primarily used for customer boarding and deplaning.
MEDLINK Service that provides medical guidance and support during onboard medical emergencies
MINIMUM CREW The smallest number of Flight Attendant crewmembers required by the FAA, which is one working Flight Attendant for each 50 seats on the aircraft.
MONITOR To watch, check, or keep track of.
MOVEMENT ON THE SURFACE The movement of an aircraft on the surface of the airport-including pushback, towing, and taxi.
NON-STOP FLIGHT A flight that has no intermediate stops between the origin and destination.
NON-REVENUE (NON-REV) A customer traveling on a reduced rate ticket or pass
NO SHOW (NS) A customer who has confirmed reservations for a flight but who does not use the space reserved, and who does not cancel their reservation.
OPERATIONS (OPS) An office located at all on-line airport stations where crews obtain necessary flight information.
ORIGINATING FLIGHT A flight that is just beginning with a new flight number
OUTBOARD Furthest from the aisle
OUTBOUND CREW The crew leaving on a flight
PASSENGER Any person occupying a passenger seat in the cabin (revenue, non-revenue, and deadheading). Horizon Air Inflight refers to our passengers as ‘Customers’.
PER DIEM Monies allotted crew members to cover meal costs while away from their home base.
PHOTO LUMINESCENT LIGHTING Lighting system on or near floor to help guide customers to exits in a darkened cabin.
PILOT The person who operates the controls of an airplane in flight.
PLACARD An informational sign designating the location of, or use of, emergency equipment or exits.
POSITIVE SPACE CUSTOMER A customer paying an adequate portion of a ticket to guarantee him/her a seat.
PREFLIGHT To check, test and prepare for use of an aircraft, engine or other piece of equipment prior to flight.
PRESSURIZATION Air that is compressed by the engines and fed into the cabin to maintain a lower cabin altitude than the aircraft is actually flying.
PROMOTION An event or activity which is used to increase company sales, service, or visibility.
PUBLIC ANNOUNCEMENT (PA) The public address system on board an aircraft; or the announcements given to customers using the public address system.
PUSHBACK The means of moving an aircraft from a gate for departure.
RADAR An electronic instrument that sends impulses out ahead, to determine weather conditions.
RAMP/TARMAC The area in front of the terminal where aircraft are parked.
RELEASE Approval from Dispatch for an aircraft to push back from the gate for flight.
REMAIN OVERNIGHT (RON) A flying sequence which keeps a crewmember away from his/her base overnight.
RESET To return to a normal position
RUNWAY A large expanse of concrete similar to a road, used by aircraft for takeoff and landing
SEAT ASSIGNMENT Specific seats assigned to customers at the time they check in prior to boarding
SECURE To lock up or prepare for locking up.
SENIORITY Length of service as a Flight Attendant which begins to accrue at the start of ground school.
STAR FLIGHT The first flight of the day for each aircraft.
STATION MANAGER A person in charge of all station functions within his/her station.
STERILE FLIGHTDECK (COCKPIT) Regulation that prohibits flight crewmembers from performing any duties during a critical phase of flight except those required for the safe operation of the airplane.
STOW To store or place
TAIL WIND A wind blowing from such direction that the principle effect is to advance the ground speed of an airplane in flight.
TAXI The movement of an aircraft under its own power on the surface of the airport.
THROUGH CUSTOMER A customer traveling beyond the first stopping point of a flight.
TRIP PAIRING A series of flights that are grouped together to make up a flying sequence.
TURBULENCE A weather condition causing a bumpy ride, which may be classified in several categories
TURN A flight on which a Flight Attendant leaves and returns to his/her domicile without a layover (only two legs of a flight).
UNACCOMPANIED MINOR (UM) A child ages five through twelve who is traveling alone.
WALK AROUND The exterior inspection of the aircraft by a flight crewmember done during preflight and after each landing.
WEIGHT & BALANCE The placement of customer and cargo on an aircraft to keep it in balance
Created by: KJEE