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PEN GEN AV TERMS
Airline Terminilogy
| Term | Definition |
|---|---|
| ADHERE | To follow closely or to follow without deviation |
| ADULT | A customer who has reached their thirteenth birthday |
| AFT | The rear; toward the tail section of the aircraft |
| AGENT | A person who assists customers on the ground with company related business (reservations, gate and ground). |
| AIRCRAFT TAIL NUMBER | An identification number painted on the tail section of the aircraft. |
| ABLE-BODIED PERSON (ABP) | A passenger (not a crewmember) who assists in evacuating an aircraft. |
| AIRCRAFT LEFT | Determined by facing forward in the cabin looking forward, toward the pilots. The left side is aircraft left. |
| AIRCRAFT RIGHT | Determined by facing forward in the cabin looking forward, toward the pilots. The right side is aircraft right. |
| ALTITUDE | The height above sea level measured in feet. |
| ANNUNCIATOR PANEL | Bank of colored lights that work in conjunction with the aircraft call chime system |
| ARM | To turn on or prepare equipment for use. |
| ASCENT | The action of an airplane climbing |
| BIDDING | The procedure that crewmembers are awarded monthly and vacation schedules |
| BLOCK TIME | The time the chocks are pulled from beneath the aircraft wheels prior to taxi until the chocks are replaced upon completion of the flight |
| BOARDING PASS | Issued to customers prior to boarding, showing date, destination and flight number. Each customer must show a boarding pass before he/she can board an aircraft. |
| BRIEFING | The instructions concerning procedures and particulars. |
| BULKHEAD | The partition or wall separating various compartments in an aircraft. |
| BUMP | The removal of a customer, normally non-revenue, from a flight for weight/balance considerations or because the flight is full. |
| BUY ON BOARD (BOB) | Buy on Board sales. Includes food items and hard alcohol. Available for purchase using credit/debit cards only. Important source of additional revenue. |
| CABIN | The section of the aircraft for customer seating |
| CABIN ALTITUDE | The simulated altitude (pressurized) maintained in the cabin of an aircraft |
| CAPTAIN (CA) | The pilot responsible for the entire aircraft including crew and customers. Occupies left seat. |
| CAROUSEL | A moving circular platform from which customers may claim checked luggage |
| CARRY-OUT CART | Covered cart, with the logo “Ala Carte” printed on the canopy, in which customers can leave carry-on bags before boarding the aircraft and pick them up immediately after exiting the aircraft. |
| CHECK RIDE - FAA | An evaluation given to a crewmember by a qualified FAA official, or other designated person. |
| CHECK RIDE - Horizon Air | An evaluation on board the aircraft given by an Inflight Training and Compliance Specialist or other members of the training department. The evaluation involves ensuring the Flight Attendant meets all safety-related and company-related standards. |
| CENTER OF GRAVITY (CG) | The center of gravity of the aircraft depending on weight and balance of the loads. |
| CHECKLIST | A procedure used by crewmembers to accomplish a check of aircraft equipment |
| CHILD | A customer who is at least two years of age, but has not reached their thirteenth birthday. |
| CIRCUIT BREAKER | A current-limiting device (a fuse) that can be reset. A system used in electrical circuits to prevent the system from overloading |
| CLEARANCE | ATC approval given for an airplane to fly the specified route in the flight plan. |
| COMAIL | Company mail usually shipped on company aircraft |
| CONCOURSE | A large hallway which leads to the area where aircraft are parked for customer boarding |
| CREWMEMBER | A qualified individual assigned by an air carrier for the performing of duties on an airplane. |
| CREW SCHEDULING | The department that handles scheduling of all crews |
| CRITICAL PHASE OF FLIGHT | All ground operations involving taxi, takeoff, landing and all other flight operations conducted below 10,000 feet. |
| CRUISING ALTITUDE | The height at which an aircraft flies for the majority of flight after ascent and before descent |
| DEADHEAD (DH) | The transportation of crewmembers from one point to another to position for a trip or return to home base. |
| DECOMPRESSION | When the cabin pressurization system has failed and the atmosphere inside the aircraft equals the air outside the aircraft. |
| DE-ICE | Removing ice from the wings with warm air from the engines, by inflation of "boots" on the leading edge of aircraft surfaces, or by chemical means on the ground. |
| DELAY | Occurs when a flight operates behind schedule |
| FERRY FLIGHT | A flight with no customers or cargo on board which is made to position an aircraft for a flight or to get it to its home base. |
| FLIGHT ATTENDANT (FA) | A qualified individual assigned by the company to perform all duties required by the FAA in the cabin of the aircraft. |
| DEMONSTRATION (DEMO) | Showing customers the usage of various types of emergency equipment and/or exit locations |
| DESCENT | The movement of an aircraft from a higher to a lower altitude. |
| DIRECT FLIGHT | A flight, regardless of the number of intermediate stops, which normally does not require transfer to another aircraft |
| DISPATCH (DISP) | Licensed operators who have the responsibility of scheduling and monitoring all aircraft. |
| DITCHING | Term used for a water landing and evacuation of an aircraft. |
| FIRST OFFICER (FO) | A pilot who occupies the right seat. |
| DIVERT/DIVERSION | Term used when an aircraft lands at an alternate airport. |
| DOMICILE | An airline crew base |
| DON | To put on |
| FLIGHT CREW MEMBER | FAA term used for pilots |
| DRAFT | Mandatory assignment of a Flight Attendant to duty on a day off. |
| DUTY TIME | The time a Flight Attendant is on duty. Duty time begins one hour prior to scheduled departure time of the first flight of a flying sequence and extends to 15 minutes after the termination of the last flight of a flying sequence. |
| EGRESS | To go out or exit |
| EVACUATION | The emergency movement of customers from the aircraft using all available exits. |
| FLIGHTDECK (COCKPIT) | The area from which the aircraft is flown. |
| FLIGHT SCHEDULE | Computerized timetable located on the www.alaskaair.com website listing all AS flights. |
| FOREWARD (FWD) | Toward the front of the aircraft. |
| FUSELAGE | The main structure or central section of an airplane that houses the crew, customers, etc. |
| GALLEY | The area used for food storage and service preparation. |
| GATE | A holding area where customers wait prior to boarding the aircraft. |
| GEAR | The landing gear |
| HOLDING | A predetermined maneuver that keeps an aircraft within specific air space while waiting to descend |
| HUBS | The connecting terminals that are served by commuter and major airlines |
| INITIAL OPERATING EXPERIENCE (IOE) | The time a Flight Attendant trainee will fly under the supervision of an Inflight Trainer |
| GOLDSTREAK | Counter to counter, small package service provided by Alaska Air. |
| HANGAR | A building where airplanes are sheltered during maintenance work. |
| HEADWIND | A wind blowing in such a direction that the principle effect is to reduce the ground speed of an airplane in flight. |
| INBOARD | Nearest to the aisle |
| INCOMING CREW | The crew coming in from a flight |
| INFANT | A customer under two years of age |
| INFLIGHT INSTRUCTOR | A Flight Attendant that performs initial, recurrent, and other ground school instruction. Like an Inflight Trainer, they also provide guidance and coaching to all Flight Attendants. |
| INFLIGHT READ FILE (IRF) | Contains items that do not have a direct operational impact. IRF’s are not mandatory, but are encouraged to be read at the Flight Attendants leisure. Some examples include hotel changes and bidding `information. |
| INFLIGHT TRAINER | A Flight Attendant that performs the IOE training of a new-hire Flight Attendant. They also provide guidance and coaching to all Flight Attendants |
| INFLIGHT TRAINING AND COMPLIANCE SPECIALIST | A full time specialist that performs classroom COMPLIANCE SPECIALIST instruction and training support for Flight Attendants. They also provide guidance and coaching to all Flight Attendants through check rides. |
| INOPERATIVE (INOP) | Not operating, not working |
| INTERMEDIATE STOP | A stop at a city between the originating and termination points of a flight |
| INTERPHONE | The phone used to speak to the flightdeck or Flight Attendants on the aircraft |
| INSTANT TRAVEL MACHINE (ITM) | A kiosk that allows customers and crewmembers to check in for a flight without assistance from a gate agent. |
| JUMPSEAT (JS) | A collapsible seat designated for crewmembers or authorized observers. |
| LAYOVER | Crew rest break between flight assignments usually at an out station. |
| LEG | A flight segment from point A to point B. One takeoff and landing. |
| LOGO | A company insignia or emblem |
| MAIN CABIN DOOR (MCD) | The aircraft door primarily used for customer boarding and deplaning. |
| MEDLINK | Service that provides medical guidance and support during onboard medical emergencies |
| MINIMUM CREW | The smallest number of Flight Attendant crewmembers required by the FAA, which is one working Flight Attendant for each 50 seats on the aircraft. |
| MONITOR | To watch, check, or keep track of. |
| MOVEMENT ON THE SURFACE | The movement of an aircraft on the surface of the airport-including pushback, towing, and taxi. |
| NON-STOP FLIGHT | A flight that has no intermediate stops between the origin and destination. |
| NON-REVENUE (NON-REV) | A customer traveling on a reduced rate ticket or pass |
| NO SHOW (NS) | A customer who has confirmed reservations for a flight but who does not use the space reserved, and who does not cancel their reservation. |
| OPERATIONS (OPS) | An office located at all on-line airport stations where crews obtain necessary flight information. |
| ORIGINATING FLIGHT | A flight that is just beginning with a new flight number |
| OUTBOARD | Furthest from the aisle |
| OUTBOUND CREW | The crew leaving on a flight |
| PASSENGER | Any person occupying a passenger seat in the cabin (revenue, non-revenue, and deadheading). Horizon Air Inflight refers to our passengers as ‘Customers’. |
| PER DIEM | Monies allotted crew members to cover meal costs while away from their home base. |
| PHOTO LUMINESCENT LIGHTING | Lighting system on or near floor to help guide customers to exits in a darkened cabin. |
| PILOT | The person who operates the controls of an airplane in flight. |
| PLACARD | An informational sign designating the location of, or use of, emergency equipment or exits. |
| POSITIVE SPACE CUSTOMER | A customer paying an adequate portion of a ticket to guarantee him/her a seat. |
| PREFLIGHT | To check, test and prepare for use of an aircraft, engine or other piece of equipment prior to flight. |
| PRESSURIZATION | Air that is compressed by the engines and fed into the cabin to maintain a lower cabin altitude than the aircraft is actually flying. |
| PROMOTION | An event or activity which is used to increase company sales, service, or visibility. |
| PUBLIC ANNOUNCEMENT (PA) | The public address system on board an aircraft; or the announcements given to customers using the public address system. |
| PUSHBACK | The means of moving an aircraft from a gate for departure. |
| RADAR | An electronic instrument that sends impulses out ahead, to determine weather conditions. |
| RAMP/TARMAC | The area in front of the terminal where aircraft are parked. |
| RELEASE | Approval from Dispatch for an aircraft to push back from the gate for flight. |
| REMAIN OVERNIGHT (RON) | A flying sequence which keeps a crewmember away from his/her base overnight. |
| RESET | To return to a normal position |
| RUNWAY | A large expanse of concrete similar to a road, used by aircraft for takeoff and landing |
| SEAT ASSIGNMENT | Specific seats assigned to customers at the time they check in prior to boarding |
| SECURE | To lock up or prepare for locking up. |
| SENIORITY | Length of service as a Flight Attendant which begins to accrue at the start of ground school. |
| STAR FLIGHT | The first flight of the day for each aircraft. |
| STATION MANAGER | A person in charge of all station functions within his/her station. |
| STERILE FLIGHTDECK (COCKPIT) | Regulation that prohibits flight crewmembers from performing any duties during a critical phase of flight except those required for the safe operation of the airplane. |
| STOW | To store or place |
| TAIL WIND | A wind blowing from such direction that the principle effect is to advance the ground speed of an airplane in flight. |
| TAXI | The movement of an aircraft under its own power on the surface of the airport. |
| THROUGH CUSTOMER | A customer traveling beyond the first stopping point of a flight. |
| TRIP PAIRING | A series of flights that are grouped together to make up a flying sequence. |
| TURBULENCE | A weather condition causing a bumpy ride, which may be classified in several categories |
| TURN | A flight on which a Flight Attendant leaves and returns to his/her domicile without a layover (only two legs of a flight). |
| UNACCOMPANIED MINOR (UM) | A child ages five through twelve who is traveling alone. |
| WALK AROUND | The exterior inspection of the aircraft by a flight crewmember done during preflight and after each landing. |
| WEIGHT & BALANCE | The placement of customer and cargo on an aircraft to keep it in balance |
Created by:
KJEE
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