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consumer
| Term | Definition |
|---|---|
| consumer | anyone who buys goods and services for their own good |
| false economy | a situation where a purchase appears cheaper and turns out in the long run to be more expensive |
| caveat emptor | let the buyer beware |
| credit note | a document made out to the consumer for the value of the goods returned |
| guarantee | a promise by a manufacturer to repair or replace damaged goods free of charge within a stated period of time |
| merchantable quality | this means that the goods should be of resonable quality consideringwhat was said about them,what they are supposed to do,the price paid |
| Fit for the purpose | example:a washing machine must be capable of washing clothes |
| Be as described | example:a jacket as described waterproof shouldn't let the rain in |
| Same as sample | example:the wallpaper should be the same as the sample you seen in the shop |
| a good | something tangible |
| a service | something a person or machine does for you |
| National Consumer Agency | An organisation that investigates complaints of misleading advertisements and provide information to consumers about their rights |
| Below cost selling | when certain shops sell popular products very cheaply below their cost price |
| The Ombudsman | a representative of the people who investigate complaints by the public who have problems with an organisation |
| loss leaders | a product sold below cost price |
| The Consumer Association of Ireland | An Association that protects consumers in I reland |
| The Small Claims Court | used by consumers who are making claims for faulty or poor quality goods |
| The Advertising Standards Authority for Ireland | An organisation that investigates complaints for the members of yhe public who find an advertisement offensive or upsetting |
| The Trade Associations | An organisation that represents particular traders,manufacturers or retailers the public can complain to them about a trader or retailer or manufacturer |
| A brand | this refers to different makes of particular |
Created by:
holliemm13
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