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consumer
| Term | Definition |
|---|---|
| Consumer | Anyone who buysgoods or services |
| False economy | Situation where a purchase which appears cheaper turns out in the long run to be more expensive. |
| Caveat emptor | let the buyer beware |
| Credit note | A document made out to the consumer for the value of the good returned. It allows them to purchase other goods from that shop equal in value to the goods returned. |
| Guarantee | Is a promise by a manufacturer to repairor replace damaged goods for fee of chare within stated period of time. |
| Good | Something tangiable. It can be seen. Usually consumed immediatley. |
| Service | Something that is dfone for you, by a machine or person. |
| Merchantable quality | This means that goods should be of reasonable quality. considering what was said about them, what they are supposed to do the price paid and how long they should last. |
| Remedy | If a consumer purchases a good that is faulty or does not do what it is supposed to do tgey have a choice of remedy : credit note, replacement, refund. |
| NAC | Provides information to any consumers about their rights. |
| Below cost sellling | When certain shops sell popular items very cheaply eg. below cost price to attract consumers to their shop. |
| Loss leaders | Products sold at below cost price are reffered to as loss leaders. |
| Ombuds man | Representitave of people. They will investigate complaints by members of the public who have a problem with a certain organisation/shop. |
| Consumer association Ireland | Protects consumers in Ireland. |
| Small Claims court | SMC is used by consumers who are making claims for faulty or poor quality goods. |
| Advertising standards authority Ireland | This orginasation investigates complaints from members of the public who find advertisements offensive. |
| Trade association | Orginasation that represents particular traders, manufactures or retailers. |
| Food lables | Provides information about products, eg. barracode, ingredients, manufacturer. |
| Bar codes | A series of balck and white lines and numbers that provide information about product when scanned at till |
| Reciepts | A written proof to the consumer that they have purchased an item. |
Created by:
dariafraczek13
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