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The Consumer
| Question | Answer |
|---|---|
| Consumer | anyone who buys goods or services for their own use |
| Brand | the identity of a particular product |
| Receipt | written proof to the consumer that they have purchased and paid for a good or service |
| Credit note | A document made out to the consumer for the value of the goods returned. It allows them to purchase other goods from that shop equal in value to the goods returned. |
| Bar Code | small rectangle containing black and white lines and figures which contains information such as product name , price, weight etc |
| Guarantee | promise from a manufacturer to offer redress to consumers free of charge who have purchased faulty goods within a stated period of time |
| Warranty | is an additional promise by a manufacturer or seller to repair damaged goods within a period of time |
| Caveat Emptor | Let the buyer beware |
| False Economy | where you think you are making a saving in the short term but end up paying more in the long run e.g. not getting a car serviced |
| Types of Redress | Refund, Repair, Replacement |
| Name of act which protects consumers buying new goods/services | Sale of Goods and Supply of Services Act, 1980 |
| Name of act which protects consumers against false information by the seller | Consumer Information Act 2007 |
| Fit for their purpose | Example: a washing machine must be capable of washing clothes, a combined fridge freezer must be capable of freezing food. |
| Merchantable Quality | Reasonable Quality |
| As described | Example:the wallpaper or carpet you receive should be the same as the sample shown to you in the shop when you order it. |
| Ombudsman | s a representative of the people. The Ombudsman will investigate complaints by members of the republic who have a problem with certain organisations. |
| List 3 ways of dealing with conflict in a non-legislative way | Negotiation, Conciliation, Arbitration, Ombudsman |
| List 3 ways of dealing with conflict in a legislative way | Sales of Goods and Supply of Services Act 1980 Consumer Protection Act 2007 Small Claims Court |
| The form of redress is... | A refund |
| Evaluate the Ombudsman | Free of charge so saves people a lot of money. Intimidating for an ordinary person to take on a public body such as a government department. Ombudsman has the legal power to take on the public body and investigate the person’s complaint. |
| Define Inertia Selling | It means sending goods in the post that were not requested. |
| State 2 of the 4 elements of the Consumer Protection Act 2007 | Misleading claims regarding G&S and Prices EU Directives on Unfair, Misleading and Aggressive Commercial Practice EU Directives concerning Pyramid Schemes CCPC |
| The NCA was replaced by the ... | CCPC |
| CCPC stands for... | Competition and Consumer Protection Commission |
Created by:
annamckim01
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