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Business: Consumer
Consumer
| Question | Answer |
|---|---|
| Guarantee | promise from a manufacturer to offer a refund or replacement to consumers who have purchased faulty goods |
| Warranty | is an additional promise by a manufacturer or seller to repair damaged goods within a period of time |
| Credit note | document given by the retailer to the consumer for the value of the goods returned |
| bar code | small rectangle containing black and white lines and figures which contains information such as product name , price, weight etc |
| Receipt | written proof to the consumer that they have purchased and paid for a good or service |
| Below cost selling | when certain shops sell products very cheaply (also known as "loss leader") |
| Consumer | anyone who buys goods or services for their own use |
| Brand | the identity of a particular product |
| Caveat Emptor | Let the buyer beware |
| False Economy | where you think you are making a saving in the short term but end up paying more in the long run e.g. not getting a car serviced |
| Redress (four types) | Refund, Repair, Replacement, Credit Note |
| Name of act which protects consumers buying new goods/services | Sale of Goods and Supply of Services Act, 1980 |
| Name of act which protects consumers against false information by the seller | Consumer Information Act 2007 |
| NCA | National Consumer Agency |
| Small claims procedure | Small fee, district court, judge rules on the issue, no solicitors, maximum €2,000 compensation |
| ASAI | Advertising Standards Authority of Ireland |
Created by:
macariericaxx
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