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The Consumer

Study Stack to help revise the Consumer.

TermDefinition
The Consumer Someone who buys a good or service for their own personal use and not for re-sale.
Guarantee Written promise which adds to consumer rights. Extra rights given by the manufacturer of the product. (Do not take away from rights given under the law)
Redress Forms of Compensation.
Caveat Emptor “Let the Buyer Beware” This means that even though consumer law can protect consumers to a degree it does not protect them from making mistakes or changing their mind, therefore it is the duty of the consumer to take care when purchasing.
Impulse Buying. Unplanned buying. Buying something which is not part of one’s budget. It is buying something on the spur of the moment. Buying without considering the financial consequences.
Informed/Good Consumer Drafts and sticks to a budget. Aware of rights under consumer law . Able to make a complaint. Shops around. Does not buy impulsively. Avoids impulse buying. Keeps receipts and guarantees safely filed. Keeps a receipt. Able to make a complaint.
Why is is important to file & record details of purchases. For making complaints in the event of a defect. To prove the date of purchase for guarantee. To be able to prove ownership/provide evidence of purchase. To help in planning/budgeting and decision making/to be able to make price comparisons.
False Economy The purchase of an item which appeared to be a bargain but turned out to be a waste of money. It is spending on something intended to save money but in the long term costs money.
Seeing which product is best value for money. We use ‘UNIT PRICING’ to compare the prices of products. The following formula is used: Price / Quantity
Information which should be on food labels. Name of the food  Ingredients  Use by date  Sell by date  Best before date
Proof of Purchase * Itemised receipt.  Credit card statement/voucher  Invoice/Contract.  Cleared cheque  Delivery note signed  Laser card receipt.  A bank statement showing cheque or laser card transactions.
Consumer Advice on Irish Media Consumer Association of Ireland produce ‘Consumer Choice Magazine’  Trade magazines  Television  Radio - Conor Pope on ‘Today FM’ on the ‘Ray Darcy Show’ ‘Liveline’ with Joe Duffy on RTE1 - ‘Pricewatch’ with Conor Pope in the Irish Times
The reasons consumers need protection Protection against goods/services which are faulty, damaged, poor quality or unsafe. Protection against false claims regarding prices Protection against misleading information or false advertising regarding goods/services for sale .
Sale of Goods & Supply of Services Act 1980 the consumer has the :right to goods of merchantable quality , the right to goods which are fit for the purposes intended if the buyer relies on the seller’s skill and judgements. right to get goods which are ‘as described’. False or exaggerated claims m
Merchantable Quality Goods must be of reasonable quality taking into account what they are meant to do, their durability and their price; the goods should be of an acceptable standard.
Right to Quiet Posession Consumer should believe that goods not stolen.
'As Described' Goods must match the description given on packaging. False or exaggerated claims must not be made by the seller).
Fit for Purpose They must do what they are sold as being capable of doing.
Remedies/Redress * Refund * Replacement * Repair * Credit Notes
The Consumer Information Act 2007 The Act makes it illegal for an advertiser or business to make false or misleading claims about goods, services or prices.  All types of communication that promote goods or services are covered including
The National Consumer Agency (NCA) To enforce consumer law. To investigate suspected offences. To refer cases to the DPP where appropriate. 5 main functions: RESEARCH, INFORMATION, ENFORCEMENT, ADVOCACY, EDUCATION & AWARENESS
Small Claims Court Solicitor not required. Provides a quick solution. Resolve disputes up to €2,000 A fee of €15 only. Court of last resort. ome other attempt at resolution must previously have been attempted Unbiased and fair judgement.
Created by: egibbonsnotes
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