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Org. Behavior

Chapter#9 Vocabulary

Communication The process by which information is transmitted and understood between two or more people.
Nonverbal Communication Includes facial gestures, voice intonation, physical distance, and even silence. This channel is necessary where noise or physical distance prevents effective verbal exchanges and the need for immediate feedback precludes written communication.
Emotional Contagion The non-conscious process of "catching" or sharing another person's emotions by mimicking that person's facial expressions and other nonverbal behavior
Media Richness A medium's data-carrying capacity, that is, the volume and variety of information that can be transmitted during a specific time.
Persuasion The use of facts, logical arguments, and emotional appeals to change another person's beliefs and attitudes, usually for the purpose of changing the person's behavior
Information Overload A condition in which the volume of information received exceeds the person's capacity to process it
Management by walking around (MBWA) A communication practice in which executives get out of their offices and learn from others in the organization through face-to-face dialogue
Grapevine An unstructured and informal communication network founded on social relationships rather than organizational charts or job descriptions
Created by: betawolf7650



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