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BUSI - Org. Behavior

Midterm Exam -- Chapters 1-7

Organizational Behavior (OB) The study of what people think, feel, and do in and around organizations
Organizations Groups of people who work interdependently toward some purpose
Organizational Effectiveness The organization's fit with the external environment, internal subsystems configuration for high performance, emphasis on organizational learning, and ability to satisfy the needs of key stakeholders
Open Systems A perspective which holds that organizations depend on the external environment for resources, affect that environment through their output, and consist of internal subsystems that transform inputs to outputs.
Organizational Efficiency The amount of outputs relative to inputs in the organization's transformation process
Organizational Learning A perspective which holds that organizational effectiveness depends on the organization's capacity to acquire, share, use, and store valuable knowledge.
Intellectual capital A company's stock of knowledge, including human capital, structural capital, and relationship capital
Human Capital The stock of knowledge, skills, and abilities among employees that provide economic value to the organization.
Structural capital Knowledge embedded in an organization's systems and structures.
Relationship Capital The value derived from an organization's relationships with customers, suppliers, and others.
Absorptive Capacity The ability to recognize the value of new information, assimilate it, and use it for value-added activities.
High-Performance Work Practices (HPWP) A perspective which holds that effective organizations incorporate several workplace practices that leverage the potential of human capital
Stakeholders Individuals, organizations, or other entities that affect, or are affected by, the organization's objectives and actions
Values Relatively stable, evaluative beliefs that guide a person's preferences for outcomes or courses of action in a variety of situations
Ethics The study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad
Corporate Social Responsibility (CSR) Organizational activities intended to benefit society and the environment beyond the firm's immediate financial interests or legal obligations.
Globalization Economic, social, and cultural connectivity with people in other parts of the world
Surface-Level Diversity The observable demographic or physiological differences in people, such as their race, ethnicity, gender, age,and physical disabilities.
Deep-Level Diversity Differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes
Work-Life Balance The degree to which a person minimizes conflict between work and non work demands
Virtual Work Work performed away from the traditional physical workplace by using information technology.
Evidence Based management The practice of making decisions and taking actions based on research evidence.
Systematic Research Anchor OB should study organizations using systematic research methods
Multidisciplinary Anchor OB should import knowledge from other disciplines, not just create its own knowledge
Contingency Anchor OB theory should recognize that the effects of actions often vary with the situation
Multiple levels of analysis anchor OB events should be understood from three (3) levels of analysis: Individual, Team, & Organization
Motivation The forces within a person that affect his or her direction, intensity, and persistence of voluntary behavior
Ability The natural aptitudes and learned capabilities required to successfully complete a task.
Competencies Skills, knowledge, aptitudes, and other personal characteristics that lead to superior performance
Role Perceptions The extent to which a person accurately understands the job duties (roles) assigned to or expected of him or her
Organizational Citizenship Behaviors (OCBs) Various forms of cooperation and helpfulness to others that support the organization's social and psychological context
Counterproductive Work Behaviors (CWBs) Voluntary behaviors that have the potential to directly or indirectly harm the organization.
Presenteeism Attending scheduled work when one's capacity to perform is significantly diminished by illness or other factors.
Personality The relatively enduring pattern of thoughts, emotions, and behaviors that characterize a person, along with the psychological processes behind those characteristics.
Created by: betawolf7650