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Communication 105

Exam 1

Communication the process of acting on information.
Human Communication the process of making sense out of the world and sharing the sense with others by creating meaning through the use of verbal and nonverbal messages.
Symbol a word, sound, visual image, gesture, or object that represents a thought, a concept, another object, or an experience.
Transactional occurring simultaneously.
Source the originator of a thought or emotion, who puts it into a code that can be understood by receiver
Encoding the process of translating ideas, feelings, and thoughts into a code.
Decoding the process of which interpreting ideas, feelings, and thoughts that have been translated into a code.
Message a written, spoken, and unspoken elements of communication to which people assign meaning.
Receiver the person who interprets a message.
Channel the means by which a message is expressed to the receiver.
Noise interference, either literal or psychological, that hinders the accurate encoding or decoding of a message.
feedback the response to a message.
context the physical, historical, and psychological environment in which communication occurs.
Content the new information, ideas, or suggested actions that a speaker wishes to express.
relational dimension the dimension of communication that offers cues about the emotions, attitudes, and amount of power and control a speaker feels in relation to listeners.
language a system of symbols and rule for their use that make it possible for people to understand and communicate with one another
nonverbal communication any communication, other than written or spoken language, that creates meaning for someone
other-oriented focused on the needs, motives, desires, and goals of others in one's communication
relationship an ongoing connection developed with another person through interpersonal communication
interpersonal communication communication that occurs when two people interact to mutually influence each other, usually for the purpose of managing relationships
impersonal communication communication that occurs when people are treated as objects, or when others respond to people's roles rather than to who they are as unique people.
group communication verbal and nonverbal message transaction that occurs among from 3 to about 15 people who share a common purpose or goal
team a coordinated group of individuals who collaborate to achieve a specific common goal; usually more structured and organized than a group
public communication communication that occurs when a speaker addresses a gathering of people with the intent to inform, persuade, or entertain them.
rhetoric the process of discovering the available means of persuasion in a given communication situation
leadership the process of influencing others to achieve goals through verbal and nonverbal messages
manager someone who has been appointed to coordinate and facilitate, to keep things organized and accomplished a task
trait approach an approach to leadership that focuses on the psychological and physical attributes or traits that make leaders effective.
functional approach an approach to leadership that suggests that leaders perform essential functions, tasks, and processes that help an organization or team achieve goals
task functions behaviors that help a team or organization get work done
process functions functions performed by leaders that help maintain a harmonious climate by encouraging amiable relationships among others.
authoritarian leaders leaders who influence by giving orders and seeking to control others.
democratic leaders leaders who consult with the group before issuing edicts
laissez-faire leaders leaders who take a hands-off, laid back approach to influencing others
situational leadership an approach that views leadership as an interactive process that links a particular style of leadership with such factors as culture, time limitations, group member personalities, and the work the group needs to do.
transformational leadership the process of influencing people to see the future in new ways.
Mindfulness awareness of your own and others' thoughts, actions and motivations
Social style a pattern of communication behaviors that others observe when you interact with them
assertiveness an individual's capcity to make requests, actively disagree, express positive and negative personal feelings, and stand up for himself or herself without attacking another
responsiveness an individual's capacity to be sensitive to the communication of others, be seen as a good listener, and to make others comfortable in communicating.
amiable a social style characterized by high responsiveness and low assertiveness. people with this style are considered relationship specialists; they enjoy working in supportive and helpful roles
analytical a social style characterized by low responsiveness and assertiveness. individuals with this social style are considered technical specialists; they enjoy working in technical positions
driver a social style characterized by high assertiveness and low responsiveness. persons with this social style are considered control specialists; they often enjoy working in leadership and management positions
expressive a social style characterized by high assertiveness & responsiveness. individuals with this social style are considered social specialists; they are able to use their communication skills to gain recognition, attention, and enjoy being noticed by others.
servant leadership a style of leadership in which the leader explicitly views himself or herself as being a service to the group or team
style flexing the process of adapting your communication to how others communicate.
classical leadership a leadership style that assumes that there is one best way to perform a specific task within an organization with max efficiency, and that a leader's job is to influence workers to behave in this way.
hygiene factors basic aspects of a job that have to be there for a worker to feel satisfied about the work, including salary, working conditions, and supervision.
motivation factors aspects of a person's job that motivate the person to do better
theory x a view or leadership that assumes that workers are generally lazy and that a leader's job is to reward good work and punish bad work
theory y a few of leadership that assumes that workers are self motivated and inherently want to do a good job. if a leader treats people well and builds good relationships with the, they will work hard.
human resources an approach to leadership that views workers as resources who can be full partners in enhancing a team or an organization
theory z an approach to leadership that assumes that people have a long term relationship with an organization and that the relationship is based on trust, collaboration, and a common organizational goal
systems approach an approach to leadership that views organizations and teams as complex interconnected sets of elements that are not easily influenced by simple techniques and tools.
system any entity (such as an organization, a group, or a team) that is made up of many interconnected and interdependent pieces.
organizational culture the learned pattern of beliefs, values, assumptions, rules, and norms that are shared by the people in an organization
ethics the beliefs, values and moral principles by which we determine what is right and what is wrong
verbal messages messages that use words to create meaning.
language a system of symbols (words) common to a community of people and structured by grammar (rules and standards) and syntax (patterns in the arrangement of words).
nonverbal messages visual and audible symbols that do not rely on words but create meaning for the reciever
denotative meaning the literal or dictionary definition of a word
connotative meaning the interpretation of a word based on personal experiences
concrete referring to something you can experience with your senses.
strategically ambiguous messages messages that may not convey all available information or may be unclear and are used purposely by the source to reach some goal
jargon a word or phrase used by a particular group that may not be understood by members outside that group
relevant messages messages that others perceive to satisfy their own needs and goals
affirming message a message that reveals that you value and support another person.
empathy the emotion experienced by someone who feels what another is feeling
conditional statements statements that qualify what is being said; they leave room for interpretation
declarative statement statements expressed as truths that leave no room for interpretation
physical attraction the attraction we have towards others because of their
artifact a personal object used to communicate some part of one's identity
vocalics the nonverbal aspects of the voice, including pitch, rate, and volume
kinesics the study of gestures, posture, and body movement
emblem a gesture that has a direct verbal translation and may substitute for a word or phrase
illustrator a gesture that illustrate or complements a verbal message
regulator a nonverbal cue that helps control the interaction and flow of communication between two people
back channel cues nonverbal cues that signal to the other person that we are listening and wish for them to continue talking.
proximity the physical space and distance that we maintain in our communication with others
chronemics the study of how people use and structure time.
haptics the study of how we communicate through touch.
touch avoidant the tendency to avoid touch in interpersonal interactions
high-contact culture a culture in which touching is seen as monplace and appropriate
low-contact culture a culture in which touching is uncommon.
status an individual's importance and prestige
gatekeeper a person who controls the flow of communication within an organization
cube a small, modular office unit with no doors and no floor-to ceiling walls
immediacy a perception of psychological and physical closeness.
sexual harassment deliberate and/or repeated sexual or sex-based behavior that is not welcome, not asked for, and not returned
quid pro quo sexual harassment actual or threatened use of rewards or punishments to gain sexual compliance from a subordinatte
hostile environment sexual harassment unwelcome conduct of sexual nature that interferes with a person's ability to perform a job or gain an education and that creates a hostile or intimidating environment at the workplace.
Created by: 1599570413



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