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chapter 2 Business
| Question | Answer |
|---|---|
| A comsumer is ? | a person who buys a good or service for thier own use not for re-sale |
| the two main laws are ? | The Sale of Goods and Supply of Services Act 1980 ans The Consmuer Protection Act 2007 |
| Goods must be ? | of merchantable quality, fit for purpose,as described same as sample |
| Services must be | done with care and diligence must have the nessary skills and materials must be of merchantable quality |
| redress three R's | repair replacement refund |
| the sellers responsibilities | they cannot reduce the consumer's statutory rights in any way |
| unsolicited goods | goods that are sent to people who have not ordered them |
| Comsumer Information Act 2007 | Investigates unfiar trading practice on spot fines ban or recall on unsafe products |