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chapter two consumer


What is a consumer? a consumer is a person who buys a good or servise for there own use
The two consumer laws the sales of goods and supply of servises act 1980 the consumer protection act 2007
laws set out rights of consumers responsibilities of retailers remedies (or redress)
When goods are purchsed they must be? be of merchantable quality be fit for there purpose be as decribed match the sample
When services are purchased care and diligence necessary skills merchantble quality
Redress? Refund, Replacement, Repair
What is an Omsbudman? Is a person whose role is to investigate complaints of unfair treatment by various organisations.
What does they omsbudsman investigate? Government Deopartments,City or county councils, An post and The health service executive
What is The Small Claims Court? This a quick,cheap and effective way of resolving a consumer dispute involving up to £2000 compensation.
Created by: shaunahartelally