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ISYS 317 test 1
test 1 ?'s
| question | answers |
|---|---|
| To gain a competitive advantage it is important that one be an IT developer | False |
| Content management systems for KM are concerned primarily with managing operational documents | False |
| An information system produces information | True |
| Most innovative uses of IT have already been invented | False |
| The decreasing price and increasing power of computer chips is one of the main drivers for improvements in information systems | True |
| The goal of the content management system is to manage and deliver documents | True |
| Knowledge management systems are also concerned with supporting the sharing of knowledge among individuals | True |
| Knowledge management is a technology | False |
| An inventory database would be considered to be an example of a resource in the inventory management process | False |
| The fact that it rained 1,2 inches today is an example of data | True |
| The information that is the output of one process can be viewed as a data input to another process | True |
| When data is presented with a meaningful context, it becomes information | True |
| It is good business practice for a payment activity to have a single person assigned to approve payments and generate checks | False |
| As defined by Porter, a value chain is a network of value creating activities | True |
| Sales and service would be examples of supporting activities in Porters value chain model | False |
| Accounting functions like accounts receivables would be an example of supporting activities in Porters value chain model | True |
| One way of assessing the structure of a particular industry is to apply Porters five forces model | True |
| A call center used for customer service would be an example of a supporting or secondary activity in the value chain | False |
| General Motors developed on-star so drivers could get help; This would be an example of an information system being used to differentiate a product | True |
| In a large city, the threat of new entrants for the sandwich shop business is probably high | True |
| Among its suppliers, Wal-Mart is famous for not having much bargaining power | False |
| Collaboration is when at least five people or more work on a project | False |
| Operational decisions concern day to day activities | True |
| An MIS is designed to support operational decision making | False |
| Determining when goods should be recorded is an example of an unstructured decision | False |
| A(n) ___ is designed to support operational decision making | TPS |
| An information system helps businesses achieve | Its goals and objectives |
| ___ decisions are broader in scope and concern long term organizational issues | Strategic |
| A blog would be and example of | An information system |
| Which is not a phase in the decision making process | Standardization of decision protocols |
| Expert systems are expensive to develop because they require many labor hours from both the ___ and expert system developer | Expert |
| ___ are designed to track organizational documents, web pages, graphics, and related materials | Content management systems |
| In organizations people can share knowledge better by using ___ KM systems | Collaborative |
| Inventories, databases, factories, and equipment are all examples of | Facilities |
| Business processes generate information by combining key data in a specific | Content |
| ___ is an example of a primary activity in Porters value chain model | Shipping and Receiving |
| ___ is an example of support activity in Porters value chain model | HR benefits management |
| Receiving and storing raw materials for production would be an example of a(n) ___ in Porters value chain model | Primary Activity |
| The threat of new entrants is an industry is high when | Entry and exit costs are low |
| would be an example of using an information system to gain a competive advantage | Developing a web service to share information with a supple chain partner |
| ___ is a tool that supports written communication between team members | A wiki |
| A ___ is a tool that supports verbal communications between team members | Podcasts |
| Most podcasts are ___ through video podcasts are becoming increasingly popular | Verbal |
| Using ___ , users must dial into a conference call line and then point their web browsers to a website controlled by the moderator | Web Ex |
| Discussion groups and FAQ’s are forms of organizational | KM’s |
| ___ are a type of organizational KM system | Portals |
| Expert systems take the knowledge of experts and represent it in the system in the form of | Rules |
| ___ is a primary benefit of KM | Better employee retention |
| ___ are a form of organizational KM that allow for customers and employees to post questions seeking answers | Discussion groups |
| Employees are sometimes reluctant to share knowledge because of ___ | Competition |
Created by:
alexander.smith
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