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ITIL MUNI

ITIL foundations exam prep

TermDefinition
CI Configuration Item
CMS Configuration Management System
ITIL Success Factors Vendor Neutral, Non-prescriptive, Best Practice
ITIL Service Strategy Identify, prioritize and select new opportunities
ITIl Service Transition Guidance for introducing new services and capabilities
ITIL Service Operation Guidance for supporting operational services
ITIL Continual Service Improvement Guidance on measuring and improving services
ITIL Core Publications Svc Strategy, Svc Transition, Svc Operation, Cont. Svc Improvement
Processes of Service Operation Event mgmt, Incident mgmt, Problem mgmt, Request fulfillment, Access mgmt
SPOC Single Point Of Contact
Information Event Information about an event
Warning Event Early Warning information that can be used to minimize or prevent impact
Exception Events Indicate abnormal situation
Created by: joemuni
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