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| number | description |
|---|---|
| 1 | Use this option IF the supporter says, “Yes.” or “Send it, Sure, I guess, I can send a little.” |
| 2 | Use this option IF a supporter says, “Yes.” And they give you an amount. “I can do $25”. |
| 31 | Use IF the supporter cuts you of in the main offer with any time before “Cancer Aid Program” line is played |
| 32 | Use this option IF the supporter cuts you off in the main offer (more than halfway through) or AFTER the line is played and BEFORE the “I’m not a telemarketer.” line is played. |
| 33 | Question - “so what are you asking me”, “what do you want”. |
| 41 | Use if the supporter says, “No.” and gives a reason (3 words or more), explains in detail that they cannot donate: “No, I just lost my job.” or “It’s been a bad year so I really can’t right now.” or “Not I can’t right now |
| 42 | Use if the supporter says, “No.” (2 words or less). The supporter may say, “No.” or “I can’t.” or “Nope.” or “No thanks. |
| 43 | Use when a supporter says, “No.” to option 42. Final NO |
| 44 | Use if a supporter says, “Put me on your DNC list.” or “Take me off your list.” |
| 45 | Use if a customer says offers an amount less than $10 |
| 47 | Use if a supporter says “they or someone in their family HAD cancer” or if someone not living in his or her home has cancer (friend, relative, neighbor). |
| 48 | Use if the supporter says they HAVE cancer or their child or spouse has cancer. This option will end the call. |
| 51 | Use when a supporter says, “I need to talk to my spouse.” or “I’ll have to check with my kids, they handle my finances.” |
| 52 | Use if a supporter says, “Send it and we’ll see, send it but I’m not sure/ I cant promise, Send it but no guarantees.” or “Possibly/maybe.” |
| 53 | Use if the supporter says, “I’m moving.” or “I’ll be out of town on vacation.” or “I don’t actually live here.” or “I’m just here visiting.” |
| 54 | Use if the supporter says, “Um…” or “Well...” or pauses a second after asking them to support |
| 55 | Use option if the supporter says, “Do I have to do this every year?” or “Am I signing up for something?” or “Is this just a one time deal or am I committing to something more?” |
| 57 | Use if the supporter says, “I don’t donate to groups until I’ve had a chance to research them.” or “Let me do some research about you before I promise anything.” |
| 58 | Use if the supporter says, “What are you calling about?” or “So what’s this about?” or “How does you charity help cancer patients?” |
| 61 | Use when a supporter asks, “So, how much are you looking for?” or “How much do you need?” |
| 62 | Use when a supporter says, “I don’t give over the phone” or “I don’t like to use my credit card over the phone.” or “how do I pay” |
| 65 | Use if a supporter says, “How much does your CEO make?” or “What % goes to cancer patients |
| 67 | Use if the supporter asks, “How much are you paid?” or “Are you a volunteer?” |
| 71 | Use if the supporter says, “Oh, we already sent a check to you guys.” or “We already give to your organization.” |
| 72 | Use if the supporter says, “I already donate” or “I already give to another charity.” |
| 74 | Use if the supporter asks, “Where did you get my number?” or “How did you get this number?” |
| 75 | Use if the supporter says, “Is this some sort of scam?” |
| 87 | Use when a supporter asks, “Is my donation tax deductible?” |
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