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chapter10UVI BUS 112

Intro to Business-Kapoor Chapter 10

motivation the individual internal process that energizes, directs, and sustains behavior; the personal "force" that causes you or me to behave in a particular way
morale an employee's feelings about his or her job and superiors and about the firm itself
scientific management the application of scientific principles to management of work and workers
piece-rate system a compensation system under which employees are paid a certain amount for each unit of output they produce
need a personal requirement
Maslow's hierachy of needs a sequence of human needs in the order of their importance
physiological needs the things we require for survival
safety needs the things we require for physical and emotional security
social needs the human requirements for love and affection and a sense of belonging
esteem needs our need for respect, recognition, and sense of our own accomplishment and worth
self-actualization needs the need to grow and develop and to become all that we are capable of being
motivation-hygience theory the idea that satisfaction and dissatisfaction are separate and distinct dimensions
motivation factors job factors that increase motivation, although their absence does not necessarily result in dissatisfaction
hygiene factors job factors that reduce dissatisfaction when present to an acceptable degree but that do not necessarily result in high levels of motivation
Theory X a concept of employee motivation generally consistent with Taylor's scientific management; assumes that employees dislike work and will function only in a highly controlled work environment
Theory Y a concept of employee motivation generally consistent with the ideas of the human relations movement; assumes that employees accept responsibility and work toward organizational goals, and by doing so they also achieve personal needs
Theory Z the belief that some middle ground between type A and type J practices is best for American business
reinforcement theory a theory of motivation based onn the premise that rewarded behavior is likely to be repeated, whereas punished behavior is less likely to recur
equity theory a theory of motivation based on the premise that people are motivated to obtain and preserve equitable treatment for themselves
expectancy theory a model of motivation based on the assumption that motivation depends on how much we want something and on how likely we think we are to get it
goal-setting theory a theory of motivation suggesting that employees are motivated to achieve goals that they and their managers establish together
management by objectives (MBO) a motivation technique in which managers and employees collaborate in setting goals
job enrichment a motivation technique that provides employees with more variety and responsibility in their jobs
job enlargement expanding a worker's assignments to include additional but similar tasks
job redesign a type of job enrichment in which work is restructured to cultivate the worker-job match
behavior modification a systematic program of reinforcement to encourage desirable behavior
flextime a system in which employees set their own work hours within employer-determined limits
part-time work permanent employment in which individuals work less than a standard work week
job sharing an arrangement whereby two people share one full-time position
telecommuting working at home all the time or for a portion of the work week
empowerment making employees more involved in their jobs by increasing their participation in decision making
employee ownership a situation in which employees own the company they work for by virtue of being stockholders
team two or more workers operating as a coordinated unity to accomplish a specific task or goal
problem-solving team a team of knowledgeable employees brough together to tackle a specific problem
virtuoso team a team of exceptionally highly skilled nad talented individuals brought together to produce significant change
self-managed teams groups of employees with the authority and skills to manage themselves
cfross-functional team a team of indivuals with varying specialities, expertise, and skills that are brough together to achieve a common task
virtual team a team consisting of members who are geographically dispersed but communicate electronically
Created by: mahepath



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