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Systems Analysis Ch2

Chapter 2

QuestionAnswer
The three common goals of system owners and users are to improve... Business Knowledge, Process and Communication
(Blank) support several business functions. Cross-functional information systems.
Generally Organizations are served by a single and unique information system. False
Back office information systems are ones that support business functions that reach out to customers (or constituents). False, back office information system support internal business operations and interact with suppliers.
The goals of an information system include improvement of business knowledge, business processes business communications services and people collaboration. True
The average system owner is extremely interested in raw data. False, The average system owner is interested in information that adds new business knowledge.
A data requirement is a representation of the users' data in terms of entities, attributes, relationships, and rules. True
Processes represent the data acquired from an information system. False, Processes represent work in a system.
Functions cannot be further decomposed. False, Functions can be further decomposed into other subfunctions and eventually into processes that do specific tasks.
A business function has a definite starting or stopping time. False, A function is ongoing; it has no starting or stopping time.
Process requirements are a user's expectations of the processing requirements for a business process and its information systems. True
A special purpose application system supports relevant business processes from several business functions with regard to non-traditional organizational boundaries such as divisions, boundaries, departments, centers and offices. False, A cross-functional information system supports relevant business processes from several business functions without regard to traditional organizational boundaries such as divisions, departments, centers and offices.
A policy is a step-by-step set of instructions and logic for accomplishing a business procedure. False, A policy is a set of rules that govern a business process. . A procedure is a step-by-step set of instructions and logic for accomplishing a business process.
Work flow is the flow of transactions through business processes to ensure appropriate checks and approvals are implemented. True
Prototyping is a technique for quickly building a functioning, but incomplete model of the information system using rapid application development tools. True
System designers tend to focus on the technical design of system-to-user communication while system builders focus on the technical design of system-to-system communication. False, System designers focus on the technical design of both.
System Designers' views of business processes are constrained by the limitations of specific application development technologies. True
Contemporary Information Systems are interfacing with customers and suppliers using: Electronic Commerce, CRM and SCM
System builders and designer's perspective of an information system tend to focus on: database, software, and interface technologies
Business Knowledge is derived from: both data and information.
Process requirements can best be defined as: a users expectations of the processing requirements for a business process
Business functions are: a group of related processes that support the business
A representation of users' data in terms of entities, attributes, relationships and rules is known as: data requirements
(Blank) is the flow of transactions through business processes to ensure appropriate checks and approvals are implemented. Work Flow
A common goal of most organizations is to improve ________________________________ between employees and other constituents. Communication and Collobration
_______________________________ are technical designs that document how system users are to interact with a system and how a system interacts with other systems. interface specifications
______________________________________ are a representation of the users' business requirements in terms of activities, data flows and work flow. Process requirements
Through _____________ data is refined to produce information. processing
Created by: lapetti