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Comm Keywords

Keywords for Communicaiton

QuestionAnswer
Sender/Source the person or group who is sending the message or information
Receiver/Recipient the person or group who receive the message or information
Feedback what confirms to the sender that the communication has been successful
Medium the methods used to send the message or information
Audience who you are communicating with
Conflict A clash between people
Negotiation A process where 2 or more parties have a discussion and try to arrive at an agreed course of action
Consultation A process whereby one party asks for views or advice from other parties
Medium The type of communication used
Culture The beliefs and traditions of the people of a country or region
Brand awareness making customers aware of your brand and wanting to choose your brand
Customer loyalty customers preferring one business over another
Motivation individuals being committed and wanting to help the business achieve its goals
Customer service the experience that customers have in using a business
Staff turnover number of staff that leave in a time period
Product knowledge an employee being able to give a detailed explanation of the product
Social enterprises a business whose main goal is social/environmental rather than profit driven
Created by: KathrynWiki
Popular Business sets

 

 



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