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BUAD309 Final
chapter 10
| Question | Answer |
|---|---|
| Control (function) | Formal and informal communications act to control individuals’ behaviors in organizations. |
| motivation (function) | Communications clarify for employees what is to be done, how well they have done it, and what can be done to improve performance. |
| emotional expression (function) | Social interaction in the form of work group communications provides a way for employees to express themselves. |
| information (function) | Individuals and work groups need information to make decisions or to do their work. |
| Communication process | the seven elements involved in transferring meaning from one person to another. |
| noise | any disturbances that interfere with the transmission, receipt, or feedback of a message |
| message | a purpose to be conveyed |
| encoding | converting a message into symbols. |
| channel | the medium a message travels along |
| decoding | retranslating a sender’s message |
| Non verbal communication | communication transmitted without words. |
| body language | gestures, facial configurations, and other body movements that convey meaning. |
| verbal intonation | an emphasis given to words or phrases that conveys meaning |
| filtering | the deliberate manipulation of information to make it appear more favorable to the receiver. |
| information overload | occurs when information exceeds our processing capacity. |
| Jargon | specialized terminology or technical language that members of a group use to communicate among themselves. |
| overcoming barriers to interpersonal communication | Use feedback Simplify language Constrain emotions Watch non-verbal cues |
| Active listening (overc. barriers) | listening for full meaning without making premature judgments or interpretations. |
| Legal and security issues (technology affects mgrs) | Inappropriate use of company e-mail and instant messaging Loss of confidential and proprietary information due to inadvertent or deliberate dissemination or to hackers |
| lack of personal interaction (tech affects mgr) | Being connected is not the same as face-to-face contact Difficulties occur in achieving understanding and collaboration in virtual environments |
Created by:
rbmooney
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