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OM Unit 3

Office Mgt Unit 3 Vocabulary

QuestionAnswer
Body language the posture, body movements, gestures, and facial expressions that serve as nonverbal communication
Communication the exchange of thoughts, messages, or information
E-mail the electronic transfer of messages using computers and software
Informal speaking the casual, unstructured situation in which most communication occurs, such as giving and receiving messages in casual or person-to-person interaction
Listening a mental process as well as the physical aspects of hearing
Memo a streamlined business document used to communicate with an individual or a group within an organization; also called a memorandum
Nonverbal communication communication that does not use words, including various movements of the total body such as facial expressions, gestures of hands and arms, and posture
Proofreading checking a document carefully for errors or omissions
Created by: judyshipp