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COMMUNICATION SKILLS

CHAPTER 8 from ME book

QuestionAnswer
COMMUNICATION Process of exchanging messages between a sender and a receiver
CHANNELS Avenue through which messages are delivered
MEDIA Is synonyomous with media
FEEDBACK A receiver's response to a message
BARRIERS Obstacles that interfere with the understanding of a message
SETTING Circumstances under which communication takes place
DISTRACTIONS Interfere with ability to listen well
EMOTIONAL BARRIERS Taking a negative emotional reaction to something someone says which prevents listening
PLANNING A RESPONSE Planning a response prevents careful listening
DISTRACTIONS May be thoughts interfering with ability to listen well.
Created by: vhaun
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