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ISPP Chapter 1
Why Information Systems Matter
| Question | Answer |
|---|---|
| Knowledge Workers | Professionals who are well educated and as a major role in their job creates, modifies and synthesizes knowledge. |
| Knowledge Society | Society that emphasizes education and focuses on the increasing importance of knowledge workers in the workplace |
| Globalisation | Integration of economies throughout the world, which is enabled by technological progress |
| Globalisation and it's 3 major effects (Elaborate further on those 3 effects) | Economic changes Cultural changes Technological changes |
| Information Systems | Combination of hardware, software and telecommunication networks that people build and use primarily to create, collect and distribute useful data. Their primary goal is to provide data in a useful format for the everyday person. |
| Data | Raw material that is recorded but is unformatted, unprocessed and unorganized and usually cannot be easily understood by the everyday person |
| Information | material that has been processed, formatted and organized and presented in a manner in which it can more easily understood by the everyday person. This can include formatting into tables, giving labels, descriptions etc |
| Knowledge | A group of rules and guidelines that are used to organize the material to make it suitable for reading and understanding |
| Wisdom | Acumulated knowledge which can come in the forms of educated study or personal experiences to help make generalized rules for understanding a specific situation. Wisdom allows you to apply concepts from one situation to another |
| Technology | Any mechanical and/or electrical device to help or replace human, manual operations. |
| Information Technology (IT) | Machine technology that is either controlled by or uses information. More specifically, information technologies use machine technologies as building blocks and combine them with computing and networking technologies |
| Chiel Information Officer (CIO) | An executive officer in an organisation in charge of the information systems and integrate them with new technologies to aid in the organization’s business strategy and goals. |
| Technical Competency | An area that involves the knowledge and skills in a “nuts and bolts” capacity. |
| Business Competency | An area where the main focus is involved with the understanding and management of the business and its underlying purpose |
| Systems Competency | More a generalized area of the technical and business sides. These roles are given to people who are great at problem-solving, especially on a scale where it involves larger projects and systems that need to be integrated |
| Office Automation Systems / Collaboration Systems (Give an example of both) | The day-to-day activities and the systems behind it which enable for the enhancement of work progress either by an individual or a group. |
| Service Mentality | The belief in proactively fulfilling the needs or wants of a customer rather than waiting for a customer complaint about why their service or product does not work as it should |
| Downsizing | Reducing the workforce and its operation or combining its processes to reduce its costs |
| Outsourcing | Simply shift the process (usually overseas) to help reduce costs |
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