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Talking Business

Test 2 Chapter 5

How much of your day consists of interpersonal communication? 70%
How much of the interpersonal communication is comprised of listening? 45%
5 Benefit(s) of listening in the workplace are? 1.Respect 2.Increases productivity 3.Cooler heads 4.Confidence 5.Accuracey
What is the Process of Listening? (3) Receive info - process info - construct meaning
How is hearing different from listening? Hearing is voluntary, Listening requires decision (mentally and physically prepare, we decode the message, we respond/provide feedback)
What are the 4 Listening Principles? 1. Listening is learned 2. Listening is Active 3. Listening occurs faster than speech 4. Listening requires emotional control
What is the average rate of speech and though? Average rate of speech = 125 - 150 wpm Average rate of thought = 500+ wpm
Created by: 100001382656563



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