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Talking Business
Test 2 Chapter 5
Question | Answer |
---|---|
How much of your day consists of interpersonal communication? | 70% |
How much of the interpersonal communication is comprised of listening? | 45% |
5 Benefit(s) of listening in the workplace are? | 1.Respect 2.Increases productivity 3.Cooler heads 4.Confidence 5.Accuracey |
What is the Process of Listening? (3) | Receive info - process info - construct meaning |
How is hearing different from listening? | Hearing is voluntary, Listening requires decision (mentally and physically prepare, we decode the message, we respond/provide feedback) |
What are the 4 Listening Principles? | 1. Listening is learned 2. Listening is Active 3. Listening occurs faster than speech 4. Listening requires emotional control |
What is the average rate of speech and though? | Average rate of speech = 125 - 150 wpm Average rate of thought = 500+ wpm |