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Chapter 12

leader a manager who earns the respect and cooperation of employees to effectively accomplish the organization's work
leadership the ability to influence individuals and groups to achieve organizational goals
human relations how well people get along with each other when working together
power the ability to control behavior
postion power comes from the position the manager holds in the organization
reward power based on the ability to control resources, rewards, and punishments
expert power given to people who are considered the most knowledgeable
identity power given to people because others identify with and want to be accepted by them
leadership style the general way a manager treats and directs employees
autocratic leader one who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done
democratic leader one who encourages workers to share in making decisions about work-related problems
open leader a manager who gives little or no direction to workers
situational leader one who understands employees and a job requirements and matches actions and decisions to the circumstances
work rules regulations created to maintain an effective working environment in a business
Created by: kupcakes