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BUSN-1010 Conroy 10
Chapter 10
| Question | Answer |
|---|---|
| Empowerment | Giving employees the authority and responsibility to make decisions to allow them more involvement in their jobs. |
| Hawthorne Effect | The name given to a Harvard research group's conclusion that employees worked harder if they received added attention, if they thought managers cared about their welfare and that supervisors paid special attention to them. |
| Intrinsic Reward | The satisfaction, such as a feeling of accomplishment, a person receives from performing the particular task itself. |
| Job Enrichment | Building into a job such motivation factors as responsibility, achievement, recognition, stimulation work, and advancement. |
| Management by Objectives (MBO) | A 4-step process in which managers and employees jointly set objectives, managers develop action plans and periodically review the employee's performance, and the manager makes a performance appraisal and rewards the Emylee according to results. |
| Maslow's Hierarchy of Needs Theory | Proposes that people are motivated by five levels of needs, ranging from low to high: physiological, safety, social, esteem, and self-actualization. |
| Motivation | The psychological processes that induce people to pursue goals. |
| Scientific Management | A management theory that emphasized the scientific study of work methods to improve the productivity of individual workers. |
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chuck2983
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