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BUSN-1010 Conroy 10

Chapter 10

Empowerment Giving employees the authority and responsibility to make decisions to allow them more involvement in their jobs.
Hawthorne Effect The name given to a Harvard research group's conclusion that employees worked harder if they received added attention, if they thought managers cared about their welfare and that supervisors paid special attention to them.
Intrinsic Reward The satisfaction, such as a feeling of accomplishment, a person receives from performing the particular task itself.
Job Enrichment Building into a job such motivation factors as responsibility, achievement, recognition, stimulation work, and advancement.
Management by Objectives (MBO) A 4-step process in which managers and employees jointly set objectives, managers develop action plans and periodically review the employee's performance, and the manager makes a performance appraisal and rewards the Emylee according to results.
Maslow's Hierarchy of Needs Theory Proposes that people are motivated by five levels of needs, ranging from low to high: physiological, safety, social, esteem, and self-actualization.
Motivation The psychological processes that induce people to pursue goals.
Scientific Management A management theory that emphasized the scientific study of work methods to improve the productivity of individual workers.
Created by: chuck2983