POBF lesson 1 Word Scramble
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| Term | Definition |
| Active | enraging or ready to engage in physically energetic pursuit |
| Non-verbal behaviors | Refers to gestures, facial, expressions, tone, of voice, eye contact. and others |
| Controllers non-verbal behaviors | |
| Behaviors | the way in which one acts or conducts oneself, especially toward other. |
| Detached | separate or disconnected |
| Customer | a person or organization that buys good or services from a store or business |
| Etiquette | the customary code of polite behavior in society or among members of particular professions or group |
| Collaborators | a person who works jointly on an on an activity or project; an associate |
| Abbreviation | a shortened form of a word or phrase. |
| Criticism | the expression of disapproval of someone or something based on perceived faults or mistakes. |
| Customer Relations AKA customer service | is the process and manner by which a business develops, establishes, and maintains relationships with its customers |
| Brainstorming | group discussion to produce ideas or solve problems |
| Analyzer | is a person or device that analyses given data |
| Enunciate | say or pronounce clearly. |
| Defensive | used or intended to defend or protect. |
| Assertive communication style | Assertive communicators can express their own needs, desires, ideas and feelings, while also considering the needs of others |
| Analyzers non-verbal behaviors | is a tool for analyzing and visualizing human behavior in a human-human or human-agent conversation |
| passing communication style | is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs |
| professional | elating to or connected with a profession. |
| involved | to be apart of something |
| sympathize | feel or express sympathy. |
| verbal | relating to or in the form of words |
| reflection | serious thought or consideration |
| objective | (of a person or their judgment) not influenced by personal feelings or opinions in considering and representing facts. |
| non-verbal | not involving or using words or speech. |
Created by:
jdew2422
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