communications Word Scramble
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| Term | Definition |
| Aggressive customer | customer who readily complains, often loudly and at length. |
| chronic complainer | is never satisfied and feels there is always something wrong. |
| clientele | clients of a company or a business. |
| coaching session | manager trains employees how to properly handle given situations. |
| complaint | communication from a customer that alleges deficiencies after purchase has been made. |
| customer service | a company's customer ability to supply wants and needs to customer. |
| customer service representative | the person in a business or company that most often interacts with the customer before and after transaction has occurred. |
| high-roller customer | expects the absolute best willing to pay for generally complains in a reasonable manner. |
| manager | person who has control of company. |
| meek customer | customer who will generally not complain most dangerous to businesses because they will complain to other people. |
| rip-off customer | who wants to get something they are not entitled to receive often responds with a repetitive "not good enough" response. |
| Troubleshoot | to determine what problems exist and how to correct them. |
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asilva1648
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