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communications
communication
Term | Definition |
---|---|
Aggressive customer | customer who readily complains, often loudly and at length. |
chronic complainer | is never satisfied and feels there is always something wrong. |
clientele | clients of a company or a business. |
coaching session | manager trains employees how to properly handle given situations. |
complaint | communication from a customer that alleges deficiencies after purchase has been made. |
customer service | a company's customer ability to supply wants and needs to customer. |
customer service representative | the person in a business or company that most often interacts with the customer before and after transaction has occurred. |
high-roller customer | expects the absolute best willing to pay for generally complains in a reasonable manner. |
manager | person who has control of company. |
meek customer | customer who will generally not complain most dangerous to businesses because they will complain to other people. |
rip-off customer | who wants to get something they are not entitled to receive often responds with a repetitive "not good enough" response. |
Troubleshoot | to determine what problems exist and how to correct them. |