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Chapter 4 Test

Enter the letter for the matching Answer
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1.
Federal Communications Commission (FCC)
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2.
communication
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3.
VHF (very high frequency)
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4.
patient care report (PCR)
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5.
cellular telephone
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6.
close-ended questions
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7.
cultural imposition
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8.
documentation
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9.
ethnocentrism
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10.
repeater
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11.
rapport
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12.
therapeutic communication
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13.
paging
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14.
standing orders
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15.
UHF (ultra-high frequency)
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16.
proxemics
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17.
duplex
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18.
mobile data terminals (MDT)
A.
verbal and nonverbal communication techniques that encourage patients to express their feelings and to achieve a positive relationship
B.
the use of a radio signal and a voice or digital message that is transmitted to pagers ("beepers") or desktop monitor radios
C.
radio frequencies between 300 and 3,000 MHz
D.
the ability to transmit and receive simultaneously
E.
the federal agency that has jurisdiction over interstate and international telephone and telegraph services and satellite communications, all of which may involve EMS activty.
F.
small computer terminals inside ambulances that directly receive data from the dispatch center
G.
the legal document used to record all patient care activities. this report has direct patient care functions but also administrative and quality control functions. PCRs are also known as prehospital care reports
H.
a trusting relationship that you build with your patient
I.
when a person considers his or her own cultural values as more important when interacting with people of a different culture
J.
when one imposes his or her beliefs, values, and practices on another because he or she believes his or her ideas are superior
K.
a low-power portable radio that communicates through an interconnected series of repeater stations called "cells"
L.
the transmission of information to another person-- verbally or through body language
M.
written documents, signed by the EMS system's medical director, that outline specific directions, permissions, and sometimes prohibitions regarding patient care; also called protocols
N.
the study of space between people and its effects on communication
O.
the written portion of the EMT's patient interaction. this becomes part of the patients permanent medical record
P.
radio frequencies between 30 and 300 MHz; the VHF soectrum is further divided into "high" and "low" bands
Q.
a special base station radio that receives messages and signals on one frequency and then automatically retransmits them on a second frequency
R.
questions that can be answered in short or single word responses
Type the Question that corresponds to the displayed Answer.
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19.
a process in which electronic signals are converted into coded, audible signals; these signals can then be transmitted by radio or telephone to a receiver with a decoder at the hospital
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20.
an assigned frequency or frequencies that are used to carry voice and/or data communications
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21.
anything that dampens or obscures the true meaning of a message
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22.
a radio receiver that searches or "scans" across several frequencies until the message is completed; the process is then repeated
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23.
VHF and UHF channels that the Federal Communications Commission has designated exclusively for EMS use
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24.
any radio hardware containing a transmitter and receiver that is located in a fixed place
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25.
telecommunication systems that allow a computer to maximize utilization of a group of frequencies
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26.
single-frequency radio; transmissions can occur in either direction but not simultaneously in both; when one party transmits, the other can only receive, and the party that is transmitting is unable to receive.
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27.
a special telephone line that is used for specific point-to-point communications; also known as a "hot line"
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28.
questions for which the patient must provide detail to give an answer

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