Window Training
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| show | Mission
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| Define the core goals of the United States Postal Services: | show 🗑
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| show | The most trusted government Agency
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| show | Removing items from UBBM mail such as pens for use at the counter, reading a magazine on a break before delivering it correctly to the address, taking coupons out of junk mail for personal use
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| Congress empowers the USPIS (U.S. POSTAL INSPECTION SERVICE) to investigate all matter involving: | show 🗑
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| show | $5000
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| SSA (Sales and Service Associate) is: | show 🗑
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| show | Compare the bill to another bill of same denomination in cash drawer or use the counterfeit pen provided to test money
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| show | May perform the same duties as an SSA but support the back-office distribution as well.
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| show | Lobby Assistant
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| show | Vision
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| show | Angry, Cheerful, lack of urgency
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| show | using words that promote positive reactions; what you can do for them not what you cannot do for them
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| When dealing with a angry customer an SSA should: | show 🗑
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| show | Demonstrate an open and respectful demeanor, provide both verbal and non-verbal questions, seek clarification without making assumptions & provide feedback.
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| S.O.L.E.R in actively attending to a customer means: | show 🗑
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| show | Acknowledge/Greet, Inquire, Suggest, and Thank is used to engage and serve our customers.
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| show | Deliver a first impression
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| show | Flexibility
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| A successful sales transaction is achieved when: | show 🗑
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| show | Postal Brand
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| POSTAL PROUD means: | show 🗑
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| These are formed as soon as a customer enters a postal facility: | show 🗑
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| show | Benjamin Franklin
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| The Question that must be asked by an SSA for anything being mailed by a customer at the retail counter: Is used to "KEEP THE MAIL SAFE" is referred to as the: | show 🗑
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| show | DMM (Domestic Mail Manual)
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| show | Competitive
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| Items sent within the United States, its territories APO, DPO, FPO, and the United Nations is referred to as: | show 🗑
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| Dimensional surcharge is applied to all parcels: | show 🗑
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| The Premier Postal products offered at the Postal Service are: | show 🗑
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| show | Oversized pricing
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
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If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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Created by:
islandgirl2
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