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Social Media Marketing

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Term
Definition
Social media   Interactive computer-mediated technologies that facilitate the creation and sharing of information, ideas, career interests, and other forms of expression via virtual communities and networks  
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Social media marketing   The use of online applications, networks, blogs, wikis, and other collaborative media for communicating brand messaging, conducting marketing, public relations, and lead generation  
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Viral effect   Use of social networks to spread information about a product, service, or idea to others  
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Virality   Tendency of an image, video, or piece of information to be circulated rapidly and widely from one internet user to another  
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Social media presence   A person's level of engagement on social media accounts including frequency of posts and type of content posted  
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Consumer touchpoints   All the points at which brands interact with consumers  
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Digital touchpoints   All the points at which brand s interact with consumers via online and mobile interactions  
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Micro-moment (also known as touchpoint)   Moments when consumers act on a need, for example, to learn something, do something, discover something, watch something, or buy something  
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Paid media   Placement of paid content or advertising  
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Owned media   Content that is created by and within the control of the author  
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Earned media   Content that is publicly gained from another person  
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Mention   An act of referencing a user in an online post  
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Crisis management   A process an organization deals with disruptive and unexpected events that can negatively impact a business  
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Blogging sites   Long- or short-form medium for communicating with audiences written in essay format about topics, situations, or events  
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Microblogging sites   Short-form (140-character) medium that is intended for quick text and image sharing  
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Video sharing sites   Video-hosting social media site intended as a visual and auditory medium  
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Photo sharing sites   Image-based social network that is intended as a visual medium; can be categorized by themes  
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Social networking sites   Long- or short-form medium for sharing text, images, videos, and other multimedia content  
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Message boards and online forums   Long- or short-form medium for holding conversations on topical content  
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Review sites   Text-based platform for users to share product and company experiences with other users  
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Blog   A web log on a regularly updated website or web page, typically one run by an individual or small group, that is written in an informal or conversational style  
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Vlog   A video log on a personal website or social media account where a person regularly posts short videos  
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Affiliate influencers   Influencers that promote products to their social networks and receives compensation based on the number of products they sell  
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Brand advocacy   Loyal and satisfied customers that support and organically promote a company or brand  
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