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Vocabulary

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Term
Definition
Active   enraging or ready to engage in physically energetic pursuit  
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Non-verbal behaviors   Refers to gestures, facial, expressions, tone, of voice, eye contact. and others  
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Controllers non-verbal behaviors    
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Behaviors   the way in which one acts or conducts oneself, especially toward other.  
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Detached   separate or disconnected  
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Customer   a person or organization that buys good or services from a store or business  
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Etiquette   the customary code of polite behavior in society or among members of particular professions or group  
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Collaborators   a person who works jointly on an on an activity or project; an associate  
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Abbreviation   a shortened form of a word or phrase.  
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Criticism   the expression of disapproval of someone or something based on perceived faults or mistakes.  
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Customer Relations AKA customer service   is the process and manner by which a business develops, establishes, and maintains relationships with its customers  
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Brainstorming   group discussion to produce ideas or solve problems  
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Analyzer   is a person or device that analyses given data  
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Enunciate   say or pronounce clearly.  
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Defensive   used or intended to defend or protect.  
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Assertive communication style   Assertive communicators can express their own needs, desires, ideas and feelings, while also considering the needs of others  
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Analyzers non-verbal behaviors   is a tool for analyzing and visualizing human behavior in a human-human or human-agent conversation  
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passing communication style   is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs  
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professional   elating to or connected with a profession.  
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involved   to be apart of something  
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sympathize   feel or express sympathy.  
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verbal   relating to or in the form of words  
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reflection   serious thought or consideration  
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objective   (of a person or their judgment) not influenced by personal feelings or opinions in considering and representing facts.  
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non-verbal   not involving or using words or speech.  
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