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COM Exam 1

Quiz yourself by thinking what should be in each of the black spaces below before clicking on it to display the answer.
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Term
Definition
communication   the creation of shared meaning using symbolic processes  
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Speaker, Receiver, Message, Channel, Feedback, Situation, Noise, Background/Frame of Reference   components of communication  
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speaker/sender   Originator of the idea and one who encodes and communicates of the message  
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receiver   Individual or group that hears and hopefully listens to the message  
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individual frame of reference   A unique set of life experiences and education that shape an individual’s personality, attitudes, beliefs, values and behaviors  
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message   Symbolic representation of the speaker’s idea; is encoded and decoded  
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channel   Means of getting the message from speaker to receiver  
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feedback   Receiver’s response to speaker’s message  
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setting   The time, occasion, environment, culture and space in which the communication takes place  
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noise   Interference with communication of the message  
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External   noise in the environment/setting  
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Internal   noise inside the speaker or receiver  
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Semantic   noise related to language (accent, unfamiliar language or unfamiliar vocabulary)  
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speech apprehension    
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Alarm reaction, Resistance stage, Exhaustion phase   general adaptation syndrome  
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Alarm reaction   a shot of adrenaline releases to prepare you for the task at hand  
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Resistance stage   body senses that adrenaline is working to help you cope & allows the energy to flow to body parts best able to help tackle the task  
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Exhaustion phase   for public speaking, this means the exhaustion & relief you experience after the speech. It takes approximately 5-10 minutes before you return to a normal resting heart rate.  
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anticipatory stage   any time that you just think about being in front of the audience all the way to the minutes and seconds of thoughts and feelings prior to the speaking event.  
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Known Speaker, Unknown Speaker, Speaker Expertise, Reminder from Aristotle: Intelligence Character Goodwill Dynamism   Perception of speaker  
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Prior Awareness of Topic, Attitudes, Beliefs and Values, Opinions   perception of topic  
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demographics   personal traits  
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Personal Gain, Event Influenced, Life Situation Influenced, Maslow’s Hierarchy   audience motivation and needs  
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self-actualization needs   Personal identity, independence, happiness, and potential  
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self-esteem needs   Respect from others and ourselves  
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social needs   Belonging with others  
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safety needs   Clothing and shelter  
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physiological needs   Food, water, and air  
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maslow's hierarchy of needs   physiological needs, safety needs, social needs, self-esteem needs, self-actualization needs  
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Complete Information, Accurate Information, Current Information, Misinformation, Biased Information   audience knowledge  
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Physical Environment, Technology Available, Time of Day, Order of Speaker in Event, Reason for Audience Gathering, Expectations   setting/occasion  
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Hearing   Physiological process whereby sound waves travel through the air and impact the eardrum  
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Listening   Psychological process whereby people attach meanings to aural signals  
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Hearing, Attending, Understanding, Evaluating, Responding   stages of listening  
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Hearing   taking in message stimuli  
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Attending   direct attention  
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Understanding   apply meaning  
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Evaluating   judge worth  
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Responding   reaction  
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Appreciative, Informative/Discriminative, Critical/Evaluative, Empathic   Types of Listening  
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Appreciative listening   listen for enjoyment  
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Informative/Discriminative listening   listen to learn  
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Critical/Evaluative listening   listen to reach conclusion  
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Empathic listening   listen to another human  
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Yielding to distractions, Blocking out communication, Failing to concentrate, Selective listening, Overcriticizing the speaker, Faking attention, Avoiding difficult listening   barriers to effective listening  
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active listening   Withhold judgment on speech / speaker, Be physically & mentally prepared, Give attentive feedback, Eliminate distractions, Listen for transitions, Listen for verbal & nonverbal cues, Hear the speaker out  
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