Dental TERMINOLOGY
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| Good Pt. Relations | Includes empathy, understanding, concern and warmth for each patient.
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| ManualProcedural Manual | A written communication reference that provides each team member with specific details about practice goals.
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| Noncompliance | When a pt chooses not to follow the dentist' instruction.
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| Managing pt expectations | Process of communication, where the dental healthcare team is concerned about the image that is being sent and if they are meeting the wants of the patients.
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| Phenomenological approach | Ability to view a situation from the other person's point of view.
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| Humanistic theory | Utilized to help understand the needs of others.
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| Unconditional positive regard | Is perceived to be total love and respect, no matter what the problem.
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| Safety needs | Needs that involve security and order.
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| Self-Actualization needs | Needs that related to obtaining fulfillment of unique potential.
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| Esteem and recognition needs | Needs that relate to respect of others, success at work and prestige.
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| Physiologic needs | Needs that related to food, shelter, water, sleep, oxygen and sexual expression.
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| Electronic scheduler | Digital version of the appointment book
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| Age accounts report | Customized reports showing the oldest account, past due budget plans, and the largest amount past due.
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| Obliging Style | This type is one of self-sacrifice and giving to others, since there is low concern for self and high concern for others.
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| Intrapersonal Conflict | Occurs when an individual is expected to perform a task that does not meet his or her personal goals, values, beliefs, or expertise.
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| Intraorganizational Conflict | Within the organization.
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| Avoiding Style | This style is associated with sidestepping and passing the buck.
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| Intragroup Conflict | Occurs among members at the same level.
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| Integrating Style | This style is collaborative because both parties work together in openness, exchanging information to achieve an equitable solution.
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| Intergroup Conflict | Occurs when members of one group are in disagreement with members of another.
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| Dominating Style | High concern for self and low concern for others.
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| Interorganizational Conflict | Between two or more organizations.
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| Upward Channel of Communication | Flow of information from one level to a higher level
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| Informal Channel of Communication | Referred to as "the grapevine"
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| Horizontal Channel of Communication | Used primarily by members at the same level.
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