Busy. Please wait.
Log in with Clever

show password
Forgot Password?

Don't have an account?  Sign up 
Sign up using Clever

Username is available taken
show password

Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
Didn't know it?
click below
Knew it?
click below
Don't Know
Remaining cards (0)
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

MOD140 Unit2


Good Pt. Relations Includes empathy, understanding, concern and warmth for each patient.
ManualProcedural Manual A written communication reference that provides each team member with specific details about practice goals.
Noncompliance When a pt chooses not to follow the dentist' instruction.
Managing pt expectations Process of communication, where the dental healthcare team is concerned about the image that is being sent and if they are meeting the wants of the patients.
Phenomenological approach Ability to view a situation from the other person's point of view.
Humanistic theory Utilized to help understand the needs of others.
Unconditional positive regard Is perceived to be total love and respect, no matter what the problem.
Safety needs Needs that involve security and order.
Self-Actualization needs Needs that related to obtaining fulfillment of unique potential.
Esteem and recognition needs Needs that relate to respect of others, success at work and prestige.
Physiologic needs Needs that related to food, shelter, water, sleep, oxygen and sexual expression.
Electronic scheduler Digital version of the appointment book
Age accounts report Customized reports showing the oldest account, past due budget plans, and the largest amount past due.
Obliging Style This type is one of self-sacrifice and giving to others, since there is low concern for self and high concern for others.
Intrapersonal Conflict Occurs when an individual is expected to perform a task that does not meet his or her personal goals, values, beliefs, or expertise.
Intraorganizational Conflict Within the organization.
Avoiding Style This style is associated with sidestepping and passing the buck.
Intragroup Conflict Occurs among members at the same level.
Integrating Style This style is collaborative because both parties work together in openness, exchanging information to achieve an equitable solution.
Intergroup Conflict Occurs when members of one group are in disagreement with members of another.
Dominating Style High concern for self and low concern for others.
Interorganizational Conflict Between two or more organizations.
Upward Channel of Communication Flow of information from one level to a higher level
Informal Channel of Communication Referred to as "the grapevine"
Horizontal Channel of Communication Used primarily by members at the same level.
Created by: Iteach4Docs
Popular Dentistry sets




Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
restart all cards