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MOD140 Unit2
Dental TERMINOLOGY
| Term | Definition |
|---|---|
| Good Pt. Relations | Includes empathy, understanding, concern and warmth for each patient. |
| ManualProcedural Manual | A written communication reference that provides each team member with specific details about practice goals. |
| Noncompliance | When a pt chooses not to follow the dentist' instruction. |
| Managing pt expectations | Process of communication, where the dental healthcare team is concerned about the image that is being sent and if they are meeting the wants of the patients. |
| Phenomenological approach | Ability to view a situation from the other person's point of view. |
| Humanistic theory | Utilized to help understand the needs of others. |
| Unconditional positive regard | Is perceived to be total love and respect, no matter what the problem. |
| Safety needs | Needs that involve security and order. |
| Self-Actualization needs | Needs that related to obtaining fulfillment of unique potential. |
| Esteem and recognition needs | Needs that relate to respect of others, success at work and prestige. |
| Physiologic needs | Needs that related to food, shelter, water, sleep, oxygen and sexual expression. |
| Electronic scheduler | Digital version of the appointment book |
| Age accounts report | Customized reports showing the oldest account, past due budget plans, and the largest amount past due. |
| Obliging Style | This type is one of self-sacrifice and giving to others, since there is low concern for self and high concern for others. |
| Intrapersonal Conflict | Occurs when an individual is expected to perform a task that does not meet his or her personal goals, values, beliefs, or expertise. |
| Intraorganizational Conflict | Within the organization. |
| Avoiding Style | This style is associated with sidestepping and passing the buck. |
| Intragroup Conflict | Occurs among members at the same level. |
| Integrating Style | This style is collaborative because both parties work together in openness, exchanging information to achieve an equitable solution. |
| Intergroup Conflict | Occurs when members of one group are in disagreement with members of another. |
| Dominating Style | High concern for self and low concern for others. |
| Interorganizational Conflict | Between two or more organizations. |
| Upward Channel of Communication | Flow of information from one level to a higher level |
| Informal Channel of Communication | Referred to as "the grapevine" |
| Horizontal Channel of Communication | Used primarily by members at the same level. |
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