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MOD140 Unit2


Good Pt. Relations Includes empathy, understanding, concern and warmth for each patient.
ManualProcedural Manual A written communication reference that provides each team member with specific details about practice goals.
Noncompliance When a pt chooses not to follow the dentist' instruction.
Managing pt expectations Process of communication, where the dental healthcare team is concerned about the image that is being sent and if they are meeting the wants of the patients.
Phenomenological approach Ability to view a situation from the other person's point of view.
Humanistic theory Utilized to help understand the needs of others.
Unconditional positive regard Is perceived to be total love and respect, no matter what the problem.
Safety needs Needs that involve security and order.
Self-Actualization needs Needs that related to obtaining fulfillment of unique potential.
Esteem and recognition needs Needs that relate to respect of others, success at work and prestige.
Physiologic needs Needs that related to food, shelter, water, sleep, oxygen and sexual expression.
Electronic scheduler Digital version of the appointment book
Age accounts report Customized reports showing the oldest account, past due budget plans, and the largest amount past due.
Obliging Style This type is one of self-sacrifice and giving to others, since there is low concern for self and high concern for others.
Intrapersonal Conflict Occurs when an individual is expected to perform a task that does not meet his or her personal goals, values, beliefs, or expertise.
Intraorganizational Conflict Within the organization.
Avoiding Style This style is associated with sidestepping and passing the buck.
Intragroup Conflict Occurs among members at the same level.
Integrating Style This style is collaborative because both parties work together in openness, exchanging information to achieve an equitable solution.
Intergroup Conflict Occurs when members of one group are in disagreement with members of another.
Dominating Style High concern for self and low concern for others.
Interorganizational Conflict Between two or more organizations.
Upward Channel of Communication Flow of information from one level to a higher level
Informal Channel of Communication Referred to as "the grapevine"
Horizontal Channel of Communication Used primarily by members at the same level.
Created by: Iteach4Docs