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|Good Pt. Relations
|Includes empathy, understanding, concern and warmth for each patient.
|A written communication reference that provides each team member with specific details about practice goals.
|When a pt chooses not to follow the dentist' instruction.
|Managing pt expectations
|Process of communication, where the dental healthcare team is concerned about the image that is being sent and if they are meeting the wants of the patients.
|Ability to view a situation from the other person's point of view.
|Utilized to help understand the needs of others.
|Unconditional positive regard
|Is perceived to be total love and respect, no matter what the problem.
|Needs that involve security and order.
|Needs that related to obtaining fulfillment of unique potential.
|Esteem and recognition needs
|Needs that relate to respect of others, success at work and prestige.
|Needs that related to food, shelter, water, sleep, oxygen and sexual expression.
|Digital version of the appointment book
|Age accounts report
|Customized reports showing the oldest account, past due budget plans, and the largest amount past due.
|This type is one of self-sacrifice and giving to others, since there is low concern for self and high concern for others.
|Occurs when an individual is expected to perform a task that does not meet his or her personal goals, values, beliefs, or expertise.
|Within the organization.
|This style is associated with sidestepping and passing the buck.
|Occurs among members at the same level.
|This style is collaborative because both parties work together in openness, exchanging information to achieve an equitable solution.
|Occurs when members of one group are in disagreement with members of another.
|High concern for self and low concern for others.
|Between two or more organizations.
|Upward Channel of Communication
|Flow of information from one level to a higher level
|Informal Channel of Communication
|Referred to as "the grapevine"
|Horizontal Channel of Communication
|Used primarily by members at the same level.