How to communicate in a business setting
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| self acceptance | being satisfied w/ youself, your vitures and vices, your abilities and limitations
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| responding | feedback given to the speaker
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| waiting listener | person who waits for cues to take over the speaking turn
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| active listening | the process by which the listener expresses his/her understanding of the speakers total message, including the verbal/nonverbal clutter
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| preoccupied listening | person who listens to other things at the same time
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| evaluating | juding a message in some way
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| understanding | learning what the speaker means
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| remembering | remembering a message
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| self disclosure | communicating info about yourself to another person
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| assertive behavior | behavior that enables you to act in your own best interests w/out denying or infringing on the rights of others
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| self-esteem | the value you place on yourself
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| indiscrimination | a focus on classes of people and things w/out recognizing their uniqueness
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| self-concept | feeling & thoughts about strenghts & weaknesses, abilities & limitations
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| communication | communication is the exchange of information, thoughts, ideas, and feelings.
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| feedback | method that can be used to determine if communication was successful and can be verbal and nonverbal.
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| listening | paying attention to and making and effort to hear what the person is saying.
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| Communicate barrier | something that gets in the way of clear communication.
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| culture | consists of the values, beliefs, attitudes,and customs shared by a group of people and passed on from one generation to the next.
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| stereotype | process of assuming that everyone in a particular group is that same.
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| empathy | identification with and understanding of ,another's situation , feelings or motives
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| jargon | specialized or technical language of trade, a profession, or a group of people.
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| verbal communication | (spoken words) or written words.
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| nonverbal communication | such as facial expressions, body language, gestures, eye contact and touch to convey messages or ideas.
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| sender | individual who creates a message to convey information of an idea to another person.
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| message | information, ideas, or thoughts.
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| receiver | individual who receives that message from the sender.
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
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If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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Created by:
rferguson124
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