CNT3604_Ch_ 2
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
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| The primary goal of a non-profit organization is to maximize shareholder value, often measured by the price of the company stock. | show 🗑
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| CRM can help a company collect customer data, contact customers, educate them about new products,and actively sell products to existing and new customers | show 🗑
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| show | TRUE
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| show | FALSE – THIS IS ORGANIZATIONAL CULTURE
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| show | TRUE
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| show | TRUE
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| show | FALSE – THIS IS UNFREEZING
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| show | FALSE – THIS IS MOVING
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| According to the three-stage approach for change, refreezing involves reinforcing changes to make thenew process second nature, accepted, and part of the job. | show 🗑
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| Reengineering can reduce delivery time, increase product and service quality, enhance customer satisfaction, and increase revenues and profitability. | show 🗑
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| show | TRUE
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| A threat appears when entry and exit costs to an industry are low and the technology needed to start andmaintain a business is not readily available. | show 🗑
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| show | FALSE – (OUTPUT/INPUT) X 100%
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| show | TRUE
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| System operators primarily run and maintain IS equipment, and are typically trained at technical schools or through on-the-job experience. | show 🗑
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| Data-entry operators convert data into a form the computer system can use. | show 🗑
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| show | FALSE – THIS IS DATABASE ADMINISTRATOR
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| With the increased use of the Internet and corporate Web sites, Web administrators are sometimes asked to regulate and monitor Internet use by employees and managers to make sure that it is authorized and appropriate. | show 🗑
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| The role of the chief information officer (CIO) is to employ an IS department's equipment and personnelto help the organization attain its goals. | show 🗑
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| Database administrators set up and manage the network hardware, software, and security processes | show 🗑
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| A(n) ________ is a formal collection of people and other resources established to accomplish a set of goals. a. network b. information system c. team d. organization | show 🗑
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| show | VALUE CHAIN
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| show | SUPPLY CHAIN MANAGEMENT
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| ____ programs help a company manage all aspects of customer encounters, including marketing andadvertising, sales, customer service after the sale, and programs to retain loyal customers. | show 🗑
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| show | ORGANIZATIONAL STRUCTURE
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| A ____ is an organizational structure with a reduced number of management layers. | show 🗑
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| In a traditional organizational structure, the positions or departments that are directly associated with making, packing, or shipping goods are called ____. | show 🗑
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| A ____ is centered on major products or services. | show 🗑
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| show | TEAM ORGANIZATIONAL STRUCTURE
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| A ____ employs individuals, groups, or complete business units in geographically dispersed areas thatcan last for a few weeks or years, often requiring telecommunications or the Internet. | show 🗑
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| A ____ organization is geographically distributed, and uses information technology to communicate andcoordinate work. | show 🗑
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| Organizational learning is closely related to organizational ____. | show 🗑
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| show | CHANGE MODEL
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| ____ involves the radical redesign of business processes, organizational structures, information systems,and values of the organization to achieve a breakthrough in business results. | show 🗑
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| show | TECHNOLOGY ACCEPTANCE MODEL
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| The term ____ refers to the ability of a product (including services) to meet or exceed customer expectations. | show 🗑
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| show | OUTSOURCING
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| ____ involves rapidly responding to the organization's flow of work as the need for computer resources varies. | show 🗑
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| ____ is a statistical term that means products and services will meet quality standards 99.9997% of thetime. | show 🗑
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| A ____ is a significant and (ideally) long-term benefit to a company over its competition, and can result in higher-quality products, better customer service, and lower costs. | show 🗑
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| The ____ model is a widely accepted model that identifies five key factors that can lead to attainment of competitive advantage. | show 🗑
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| ____ is achieved when a company delivers the lowest priced products and services. | show 🗑
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| show | DIFFERENTIATION
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| ____ is achieved when a company delivers to only a small market. | show 🗑
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| show | ROI – RETURN ON INVESTMENT
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| show | INFORMATION SERVICE UNIT
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| A company's ____ is usually a vice president concerned with the overall needs of the organization, andsets corporate-wide policies and plans, manages, and acquires information systems. | show 🗑
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| show | CERTIFICATION
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| show | upstream management
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| show | STRUCTURE
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| ____ organizational structure is like a managerial pyramid where the hierarchy decision making flows from the strategic management at the top down to operational management and non-management employees. | show 🗑
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| A ____ organizational structure empowers employees at lower levels to make decisions and solve problems without needing permission from mid-level managers. | show 🗑
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| A ____ organizational structure is centered around major products or services. | show 🗑
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| show | team
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| show | organizational culture
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| show | Culture
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| ____ deals with how for-profit and nonprofit organizations plan for, implement, and handle change. | show 🗑
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| A ____ is a representation of change theories that identifies the phases of change and the best way to implement them. | show 🗑
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| A ________ is a representation of change theories that identifies the phases of change and the best way to implement them. a. change procedure b. change scheme c. variance model d. change model | show 🗑
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| The ________ component of a typical IS department focuses on specific development projects and ongoing maintenance and review. a. operations b. support c. analysis d. systems development | show 🗑
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| show | support
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| show | (Output⁄Input) × 100
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| show | Sustaining change
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| show | organization
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| show | structure
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| show | diffusion
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| show | new entrants
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| show | Customer relationship management
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| show | cut costs and increase profits
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| show | continuous improvement
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| The ________ component of a typical IS depart provides user assistance in hardware & software acquisition & use, data administration, user training and assistance, and Web administration. a. support b. systems development c. analysis d. operations | show 🗑
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| show | information center
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| A(n) ________ is a series of activities that includes inbnd log, warehouse & storage, production, finished product storage, outbnd logistics, mktg & sales, & cust svc. a. value chain b. organizational system c. organizational chain d. value system | show 🗑
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| A virtual organizational structure allows ________, in which managers and employees can effectively work in groups, even those composed of members from around the world. a. on–demand computing b. productivity c. reengineering d. collaborative work | show 🗑
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| show | earnings growth
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| ________ are responsible for efficiently starting, stopping, & correctly operating mainframe systems, networks, tape drives, disk devices, printers, & so on. a. Data entry operators b. Web operators c. Database administrators d. System operators | show 🗑
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| A ________ is an agreement between two or more companies that involves the joint production and distribution of goods and services. a. production partnership b. beneficial alliance c. gainful alliance d. strategic alliance | show 🗑
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| show | diffusion
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| show | Total cost of ownership
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| show | refreezing
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| A ________ organizational structure is centered around major products or services. a. project b. flat c. traditional d. team | show 🗑
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| show | Organizational change
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| show | Outsourcing
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| show | learning
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| show | Certification
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| ________ is the ability of a product to meet or exceed customer expectations. a. Excellence b. Quality c. Caliber d. Value | show 🗑
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| A significant and (ideally) long term benefit to a company over its competition is referred to as a ________. a. change model b. competitive advantage c. value chain d. return on investment | show 🗑
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| ________ help users determine what outputs they need from the system and help construct plans for developing the necessary programs that produce these outputs. a. Database administrators b. Data entry operators c. Systems analysts d. Web operators | show 🗑
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| ________ is a set of major understandings and assumptions shared by a group. a. Reengineering b. Organizational change c. Culture d. Organizational learning | show 🗑
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| show | on–demand computing
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| show | Sustaining change
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| The major understandings and assumptions for a business, a corporation, or an organization are collectively referred to as ________. a. team culture b. business culture c. corporate culture d. organizational culture | show 🗑
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| ________ involves rapidly responding to the organizations flow of work as the need for computer resources varies. a. Downsizing b. Outsourcing c. Rightsizing d. On–demand computing | show 🗑
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| show | LAN administrators
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| show | introduce new products and services
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| show | 20%
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| show | healthcare
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| Technology ________ is the extent to which technology is deeply integrated into an area or department. a. use b. acceptance c. infusion d. diffusion | show 🗑
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| Managing raw materials, inbound logistics, and warehouse and storage facilities is called ________. a. promotion planning systems b. automated Storage and Retrieval Systems c. upstream management d. process control systems | show 🗑
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| show | broad in scope, and often led by outsiders
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| show | Supply chain management
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| ________ gives employees and their managers more responsibility and authority to make decisions, take action, and have more control over their jobs. a. Empowerment b. A value chain c. Technology infusion d. Outsourcing | show 🗑
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drake811
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