Chapter 2 Management key terms
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| Vision Statement | Short statement describing the ideal form you aspire your organization to be
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| Mission Statement | Written expression of an organization's philosophy, purposes, and characteristics
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| Planning | Type of decision-making process where a course of action is determined to bring about the future state of affairs
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| Strategic Planning | A type of planning involving self examination to bring about improvement
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| Accreditation | Formal recognition provided to an organization indicating that it meets certain standards
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| JCAHO | Joint Commission on Accreditation of Healthcare Organization (oldest and largest helath care standards organization)
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| CARF | Commission on Accreditation of Rehabilitation Facilities (non profit agency that sets quality standards for rehab facilities
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| Forecast | Prediction of future conditions based on statistics and indicators that described the past and present of the program
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| WOTS UP analysis | Data collection and appraisal technique designed to determine an organization's strengths, weaknesses, opportunities and threats in order to facilitate planning
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| Operational plan | Plan that defines group activities in the short term
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| Policy | Plan that expresses an organization's behavior relative to a specific group function
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| Process | Collection of steps that direct important tasks of the organization
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| Procedure | Type of operational plan that gives directions to members of the group to follow
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| Practice | Action that takes place due to administrative problems
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| PERT | Program evaluation and review technique (method of graphically depicting the time line for the relationships formed of different stages of a program)
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| Gannt chart | Graphic planning and control technique that maps discrete tasks on a calendar
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| Agreement-trust matrix | A model that identifies and types the most important people in developing support for a plan
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| Allies | People who exhibit a high level of support for a plan
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| Opponents | People who support a particular program but argue against a plan related to that program
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| Bedfellows | People who exhibit support for a particular plan but have a history of being untrustworthy
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| Adversaries | People who are unsupportive of both the program and a particular plan regarding the program
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| Proceedings | Book containing the abstracts or outlines of each speaker's presentation
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| Program evaluation | Systematic and comprehensive assessment of the worth of a particular program
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| Internal audit chart | Patient records review technique performed by the staff for quality assurance
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| External audit chart | Patient records review technique, performed by accreditation agency to ensure minimum standards are being met
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| Carrier | Charge based providers contracted by the government to review Medicare claims made by doctors or other health care providers
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| Intermediary | Cost-based providers contracted by the government to review Medicare claims made by hospitals
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| Summative evaluation | Assessment designed primarily to describe the effectiveness or accomplishments of a program
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| Formative evaluation | Assessment designed primarily for improvement of a program
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| External evaluators | Experts not affiliated with an organization who are retained to assess the various programs within the organization
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| Goals | General statements of program intent
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| Objectives | Specific statements of how a program intends to accomplish a particular goal
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| Criteria | Quantifiable measures used to determine whether a particular objective has been accomplished
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| Outcomes assessment | Evaluation method used in health care that seeks objective evidence that the care provided by the athletic trainer enhanced a patient's functional ability
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