Chapter 1 Management key terms
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each of the black spaces below before clicking
on it to display the answer.
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| Power | Potential to influence others
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| Position Power | Power given to you by your role in an organization
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| Personal Power | Potential ability to influence others because of your personality or characteristics
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| Counterpower | Potential to influence the behavior of a supervisor
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| Authority | aspect of power given to groups or individuals that gives them the ability to make decisions for others
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| Legitimacy | An aspect of power that gives the leader the right to force a subbordinate to do something
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| Zone of indifference | Hypothetical boundary of legitimacy, determining what is reasonable to be accomplished or not.
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| Honeymoon effect | time period after initial hiring where person is granted more authority to make decisions
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| Leadership | A part of power that involves influencing behaviors and attitudes of others to achieve a goal
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| Transactional leadership | An exchange between leaders and followers of one thing for another
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| Transformational leadership | Aspect of leadership that uses change and conflict to raise the standards of the social system
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| Scientific management | Management theory whose emphasis is on strict control of work to maximize production by being more efficient
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| Unity of command | A principle of scientific management that uses one superior to direct the work of employees
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| Hawthorne effect | Placebo effect (during experimental studies someone changes there behavior because they are being studied not because of a change made by the study)
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| Total quality management | Management system emphasizing improvement in the work process and also focusing on the changing needs of the client.
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| Management | Element of leadership that involves planning, decision making, and coordination of the activities of a group
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| Interpersonal role | Managerial role, comming from having authority, that requires the manager to form relationships with others in the organization
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| Figurehead role | Interpersonal role requiring the authority holder the represent the group in public
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| Liaison role | Interpersonal role requiring the leader to interact with others from varying parts of the organization
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| Informational role | Job that require the manager to collect, use and distribute information
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| Monitor role | Informational role requiring the leader to observe and be aware of changes that will affect the group
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| Disseminator role | Informational role requring the leader to communicate with members of the group
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| Interference | Anything that distorts a message being sent from sender to receiver (ex. evironmental elements, form of communication)
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| Spokesperson role | Informational role requiring communication with organizational influencers and members of the public
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| Internal influencers | Organization decision makers
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| Decisional role | Portion of a manager's work requiring authority to make decisions
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| Entrepreneurial role | Type of decisional role, where the leader designs and initiates change within the organization
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| Disturbance handler role | A type of decisional role in which the leader manages conflict
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| Allocator of resources role | Decisional role in which the leader determines how assest will be devided
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| Negotiator role | Decisional role in which the leader uses authority to bargain with internal or external members of the group
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