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AT Management Chp 1

Chapter 1 Management key terms

Power Potential to influence others
Position Power Power given to you by your role in an organization
Personal Power Potential ability to influence others because of your personality or characteristics
Counterpower Potential to influence the behavior of a supervisor
Authority aspect of power given to groups or individuals that gives them the ability to make decisions for others
Legitimacy An aspect of power that gives the leader the right to force a subbordinate to do something
Zone of indifference Hypothetical boundary of legitimacy, determining what is reasonable to be accomplished or not.
Honeymoon effect time period after initial hiring where person is granted more authority to make decisions
Leadership A part of power that involves influencing behaviors and attitudes of others to achieve a goal
Transactional leadership An exchange between leaders and followers of one thing for another
Transformational leadership Aspect of leadership that uses change and conflict to raise the standards of the social system
Scientific management Management theory whose emphasis is on strict control of work to maximize production by being more efficient
Unity of command A principle of scientific management that uses one superior to direct the work of employees
Hawthorne effect Placebo effect (during experimental studies someone changes there behavior because they are being studied not because of a change made by the study)
Total quality management Management system emphasizing improvement in the work process and also focusing on the changing needs of the client.
Management Element of leadership that involves planning, decision making, and coordination of the activities of a group
Interpersonal role Managerial role, comming from having authority, that requires the manager to form relationships with others in the organization
Figurehead role Interpersonal role requiring the authority holder the represent the group in public
Liaison role Interpersonal role requiring the leader to interact with others from varying parts of the organization
Informational role Job that require the manager to collect, use and distribute information
Monitor role Informational role requiring the leader to observe and be aware of changes that will affect the group
Disseminator role Informational role requring the leader to communicate with members of the group
Interference Anything that distorts a message being sent from sender to receiver (ex. evironmental elements, form of communication)
Spokesperson role Informational role requiring communication with organizational influencers and members of the public
Internal influencers Organization decision makers
Decisional role Portion of a manager's work requiring authority to make decisions
Entrepreneurial role Type of decisional role, where the leader designs and initiates change within the organization
Disturbance handler role A type of decisional role in which the leader manages conflict
Allocator of resources role Decisional role in which the leader determines how assest will be devided
Negotiator role Decisional role in which the leader uses authority to bargain with internal or external members of the group
Created by: gunrock