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Teller Ops Unit 1

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Term
Definition
Competence   Possession of required skill, knowledge, qualification, or capacity  
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Confidence   Full trust; belief in the powers, trustworthiness, or reliability of a person or thing  
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Confidentiality   Having another’s trust or confidence; entrusted with secrets or private affairs  
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Courtesy   Excellence of manners or social conduct; polite behavior  
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Head Teller   Teller whose duties include supervising other tellers, controlling cash in tellers’ drawers, preparing a daily cash report for the general ledger, and helping other tellers to find a difference if end-of-day debits and credits are out of balance  
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Job Description   A detailed written account, agreed between management and worker, of all the duties and responsibilities which together make up a particular job  
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Mission Statement   An official statement of the goals and objectives of a business or other organization  
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On the Job Training   Focuses on the acquisition of skills within the work environment generally under normal working conditions  
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Procedures   Established way of doing something  
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Punctuality   Arriving on time; prompt  
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Teller   A person employed in a bank to receive or pay out money over the counter  
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Created by: enix
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