Comptia A+ 22702 Ch3 Review Question & Answer
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Which of the following would be most appropriate for the workplace? | Khaki trousers and a polo shirt trump jeans and a T-shirt every time.
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| While manning the help desk, you get a call from a distraught user who says she has a blank screen. What would be a useful follow-up question? (Select two.) | Go for the simple answer first. When faced with a blank screen, check to see if the computer and the monitor are on.
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| While manning the help desk, you get a call from Sharon in accounting. She’s lost a file that she knows she saved to her hard drive. Which of the following statements would direct Sharon to open her My Documents folder in the most professional manner? | Walking customers through the path to a fix by using simple, nontechnical words is the best way to accomplish tasks over the phone.
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| What tool should be in every technician’s toolkit? | Every tech’s toolkit should have a Phillips-head screwdriver, at the very least.
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| When is it appropriate to yell at a user? | Don’t get angry or yell at clients.
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| When troubleshooting a software problem on Phoebe’s computer and listening to her describe the problem, your beeper goes off. It’s your boss. Which of the following is the most appropriate action for you to take? | Focus on the customer and don’t use her things.
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| You are at a customer’s workstation to install several software and hardware updates, a process that will take a while and require several reboots of the computer. What should you do about the password to the user’s account? | In this circumstance, asking for a temporary password is the right answer. Make sure the user changes her password back before you leave the site.
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| Which of the following is a good practice after completing a troubleshooting call at someone’s office? | A simple follow-up builds good will and trust. This is a very important step to take after completing a job.
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| Which tool helps you avoid accidental static discharge by keeping you at the same electrical potential as the computer on which you’re working? | An anti-static wrist strap keeps you at the same electrical potential as the computer.
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| Which of the following helps prevent electromagnetic interference? | Avoid putting magnets near computer gear to help prevent EMI.
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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