| Term | Definition |
| CAD | Computer Aided Design |
| CAM | Computer Aided Manufacturing |
| CIM | Computer Integrated Manufacturing |
| ISO CERTIFICATION | International Standards Organisation |
| EDI | Electronic Data Interchange |
| R+D | Research And Development |
| ICT | Information's and Communications Technology |
| JOB ROTATION | Moving worker around the workplace |
| JOB ENLARGEMENT | More tasks to do |
| JOB ENRICHMENT | Giving workers more responsibility (promotion) |
| CONTROLLER MANAGER | 1. Bossy
2. Know it all
3. Critical
4. Controlling |
| FACILITATOR MANAGER | 1. Leader
2. Coach
3. Mentor
4 Trainer
5.Confidence Builder |
| TEAMWORK STAGES | 1. Forming
2. Storming
3.Norming
4. Performing
5. Transforming |
| TRIGGERS THAT CAUSE CHANGE IN THE WORKPLACE | 1. Technology
2. Competition
3. Rules and Regulations
4. Consumers
5. Workplace |
| EFFECTS OF CHANGE IN THE WORKPLACE | 1. More technology used
2. Faster Communications
3. More technology used |
| WCB | World Class Business |
| BENCHMARKING | Comparing your firms performance to standards of like firm |
| EMPOWERMENT | Getting employees to take ownership of their jobs so they take interest in improving the performance of the business |
| BENEFITS OF TQM | 1. Increased output
2. Increased motivation
3. Increased efficiency
4. Increased market share
5. Increased supervision neededcustomersatisfaction7. Increased productivity |
| BENEFTS OF EMPOWERMENT | 1. Better motivated staff
2. Better quality work
3. Innovation
4. Increased profits |
| STRATEGIES FOR MANAGING CHANGE | 1. Consultation, analyse and agree on objectives
2. Training
3. Job rotation/enlargement/enrichment
4. Shared decision making |
